MAC Cosmetics at the Pru location offers friendly and patient service from staff like Ally, Anna, Nina, Roberto, Casey, and others. Customers appreciate the staff's ability to listen, provide great advice, and create stunning makeup looks, whether for prom, weddings, or personal style. Ally and Anna are known for their collaborative approach and for helping clients find their perfect foundation match, encouraging them to practice and enjoy makeup. Roberto is praised for his skill in creating beautiful full-face looks, especially for special events. The staff creates a welcoming atmosphere, making clients feel confident and satisfied with their results. Overall, the store provides excellent customer service, professional makeup application, and a positive vibe, making it a go-to spot for makeup needs. The store has experienced staff turnover but remains a favorite for many clients seeking quality makeup services.
Came into the Pru location looking for lashes and left with laughs and a fierce look!!! Ally was kind and patient with me. Grrrrreat customer service to highlight an iconic brand. Def book with her!!!!!
June 2024
I got my makeup done for prom by Roberto and let me tell y’all he SNAPPED !!! At first I was scared to get a full face but he knew what needed to be served and didn’t disappoint <3
October 2023
Worst customer service I’ve experienced. Ignored upon walking in. Waiting 5 minutes while they watched another customer count change. The store was dirty and not stocked. No makeup remover availableSephora all the way.
