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April 2024 by V M
I cannot even believe how friendly and helpful the workers are here. They also have such beautiful colors of the newest shoes that you will not find elsewhere. Love this store!!
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April 2024 by Michael Hill
THIS FLAGSHIP NEEDS TO BE SUNK!!! This place is the Bismark of the banal. A morass of bland beige, dull off-white, boring light brown with a dash of awful drab olive. It is an alleged Flagship so you would think it would have a great selection of all their wonderful products. Well you would be wrong. Needed to buy my Daughter some new cleats and turf shoes. Told we don't sell those here. Ok, it is an emergency maybe we can get some basketball shoes, needed hightops. Told "Yes, we have unisex ones but they only come in men's sizes". Ahhh, doesn't that make them men's shoes. Nevertheless the nice faux-hipster tried to find cleats online. But told they have a limited view of the inventory so no go. This is a Flagship are you not in command? The faux-hipster didn't even know the product difference between a $70 pair and $120 set; apparently they are the same. Where are you Puritan Purveyors of practicality. Locked in the brig of bad retail. Did a siren from Cali, clad in Lululemon and a fake tan seduce you into a cult of cool conformity. Or perhaps NYC hipster in extra tight skinny jeans and a beanie promised brand by bland. Nevertheless, there must be Eagles of Excellence left at NB. Break from the brig. Set forth from the Royal Ark, of New England Uniqueness, in your Swordfish of Retail Excellence. Torpedo that concrete battlecruiser of banal, bad retail. Sink this Flagship.
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December 2023 by Ron B
My 11.5 sneakers were a bit long..my new sneakers don't fit as well. Why did they change the size of the sneaker?
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November 2023 by Tonya G
Honestly, I think either they hate their job or they’re just slow. Because ain’t no way it took almost an hour to find my size and still bring out the wrong one, twice!
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November 2023 by Tim Streker
Walked into the giant corporate building because there are no signs. The guy at the front desk told us where the store is because it seems to happen all the time. The store had an OK selection.
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November 2023 by Kayo Oliveira
Many sneaker options and the service is really good.
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October 2023 by Aaron G.
The staff members are super helpful! They can pull in stock from a nearby outlet store and apply discounts exclusive to the flagship store.
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August 2023 by Phillip Salvador Lee
For a flagship store, it's a little insulting. The pride of Boston innovative sports brand, this store doesn't impress.Thought there would be a lot more products on-hand, wall to wall regalia of merchandise, etc., but no.I keep comparing flagship store experiences to the Havaianas flagship store in Rio ? but maybe I need to have no expectations going into these places.
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July 2023 by Justin Shaw
Great store. Super helpful service. Love the 3D modeling
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May 2023 by Alison Davies
I personally didn't think there was much choice, considering it's the flagship store. Perhaps I was expecting too much.
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April 2023 by Nick
Poor customer service and no inventory in stock for a lot of shoes on display
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April 2023 by Cyintific Ali
Attended the New Balance Indoor track & field Nationals Championship event. This is an awesome facility. Plenty of spectator space comfortable seats. Best track & field event that I have ever attended as a spectator.
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March 2023 by James Cheever
I just picked up new shoes todays. Great service! Will be back for some other pairs later on this year. James
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February 2023 by Carolyn Sivik
Leaving the parking garage went pretty smoothly and pretty quickly.
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November 2022 by Soul Journey
Beautiful store. Great staff. J was very helpful.
