The New Balance Global Flagship Boston Landing offers a positive shopping experience with knowledgeable and friendly staff. Customers often praise the staff members, including managers and sales associates, for their expertise and willingness to go above and beyond to assist. One reviewer appreciated the staff’s deep knowledge of New Balance products and history, which helped them find the right sneaker despite being new to the brand. Others highlighted the outstanding customer service, mentioning staff members who took extra time to ensure a perfect fit and provided exceptional assistance. The store’s focus on quality and sustainability is reflected in their use of recycled materials and American-made products, which many customers find meaningful. While currently under renovation and operating from a smaller temporary space, the staff remains dedicated to creating a great experience. Visitors also note that the staff’s professionalism and friendliness made shopping enjoyable, whether they were looking for specific shoes or exploring the brand for the first time. Overall, the store is known for its helpful staff, good products, and commitment to customer satisfaction.
A must stop for any NB fan. Great store flagship store in the city at the heart of New Balance. Unique merch only available at Boston. PE kicks on display. Pro Tip - also visit the huge NB outlet up the road for an amazing selection of items you won’t find at other NB outlets.
May 2026
Fantastic service, beautiful store, and the best selection of NB shoes in the area! Peter and the crew helped me go through half a dozen shoes until I found the right one and I couldn’t be happier! Definitely check it out if you want NB sneakers! 15% discount for military and veterans! 🫡😎
April 2026
A modern space filled with greenery. There is a wide variety of new shoe styles.
