Norfolk Hardware & Home Center is a large, family-owned hardware and home improvement store that has been operating since 1934. It offers over 40,000 square feet of products and services, including kitchen cabinets, design, remodeling, and one of the area's largest paint departments serving both homeowners and contractors. The business is known for its old fashioned service and is a valued community store. Customer service is consistently described as fantastic, amazing, and friendly. Staff are knowledgeable, kind, and in a good mood, with many people always willing to help. Employees often assist customers in finding specific items, acting like a personal shopper and providing a high level of assistance through trial and error if needed. This exceptional service makes shopping there fun and leads customers to choose it over big box stores. The store is a valuable asset to the community, carrying a wide range of hardware items and special parts that can be difficult to find elsewhere. The environment is supportive and dynamic for employees as well, contributing to a positive experience for everyone.
We worked with Merry Ao and she was fabulous. She listened and designed two beautiful custom cabinets and shelving for a family room and office. We are thrilled with the quality of the process, materials, and outcome! Thank you!
June 2024
I love going to this Hardware store. There are always so many people who are willing to help. They are really kind and make it fun to shop here. I'm glad that community stores like this are still around with all of the big box hardware stores taking over.
March 2024
Customer service is fantastic Friendly knowledgeable people Everyone in a good mood Guys working at the front door asking what are you looking for? Like having a personal shopper Never go to Home Depot again Support this local Business Thank you !!
