SAMSONITE
Hours:
4 S Market St, Boston MA 02109 Hours
About SAMSONITE
Samsonite's Boston store offers a positive shopping experience, highlighted by exceptional customer service. Customers frequently mention the helpfulness of staff members like Yraissa and Tracy, who are noted for their friendly, patient, and professional demeanor. Yraissa has been praised for her thorough assistance in handling luggage repairs and for guiding customers through various Samsonite products suitable for their needs. Tracy is also recognized for her engaging approach and extensive product knowledge, making conversations enjoyable and informative. The store is conveniently located in Faneuil Hall, providing easy access for shoppers who may also want to explore nearby stores and restaurants. Customers appreciate the ease of sending broken luggage for repairs and the option for home return shipment. The store has a good selection of luggage and competitive prices, though some reviews indicate a limited product range and challenges with online ordering or item pickups. Overall, the combination of a well-located store and dedicated staff creates a welcoming atmosphere for shoppers seeking quality luggage and assistance.
Most Recent Reviews
November 2025
Clean store , got help ,and walked away completely satisfied.
April 2025
After my luggage exploded, Yraissa was so helpful in setting me up with a new suitcase. I was so anxious about getting new luggage in a short amount of time and I really appreciated how thorough and patient she was with me. If you ever have a situation like mine, go here! I adore my new green suitcase.
February 2025
Had a wonderful shopping experience here. Got great help from the seller and got exactly what I was looking for.
More Comments(43)
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