Star Market is a full-service grocery store located at 1065 Commonwealth Ave in Boston, conveniently close to the Boston University campus. The store features a wide selection including high-quality meat, seafood, sushi, and a produce department with fresh fruits and vegetables. It offers a fully functional bakery with customizable cakes and cupcakes, a deli with made-to-order party trays, and a kosher bakery. Services include Order Ahead pick-up for bakery items, Grocery Delivery, and DriveUp & Go™. There is also a floral department and a pharmacy, recently rebranded as Star Market Pharmacy, which provides good service for vaccines though it carries a smaller variety of prescription drugs than some major chains. The store has seen changes over the years, including reduced hours from its former 24-hour schedule. Parking is available, though the back entrance is sometimes closed, requiring customers to use the front entrance, which is also better for handicap or wheelchair access. The store has faced criticism for climbing prices and falling quality in the past, though new management has made gradual improvements, and there are still occasional quality items at reasonable prices. Significant issues are noted with the self-checkout machines, which often fail to read coupons correctly, and with the order pick-up service, which is described as unreliable for securing specific items or correct quantities despite available stock. The store is reported to be severely understaffed, which may impact service. However, the checkout staff includes amazing, nice, and kindest employees who add a positive dimension to the shopping experience.
