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February 2024 by Ben Derossi
I tried to get help from the employee to get something print but no one bother to look at me or asked me for help been there for 10 minutes looking around in the end I didn’t even get what I want .
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February 2024 by Kenneth Kwiatkowski
UPS drop off, fast, friendly service. Very busy store.
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February 2024 by Cynthia JACKSON
The sent me back my iPad I had lost at Logan Airport back in September. Never dreamed I get it back. Thankfully UPS was able to deliver it today 01/25/2024.They were so helpful to me explaining who to get it to me. The second person, a girl was very patient and polite.
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December 2023 by Colleen
I went to print one black and white page, I sent the document to their email to print and they tried to charge $2.20! I ask why is it so much for one page? They said it cost the same if you send it to us print or you use our computer. What an abuse of their customers money!
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December 2023 by Momo
Typically very nice people and very cooperative. But this Saturday afternoon one worker was incredibly rude. As I walked in and asked if they had another cart for my large packages, one of the workers replied with “It’s literally right there”. To which I said nothing. Pardon me, but usually there are multiple dollys. Furthermore, after unloading all my packages, she asks what kind of business I run. She assumed it was drop shipping, and I told her it was wholesale arbitrage. To which she replied “so a bunch of made up words that basically mean scam” The other worker there was nice and helped me out with the printing system.
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December 2023 by Elizabeth Castaño
Very bad service they gave me 5 minutes ago, they blocked my QR code and they didn't care. Because of your mistake I have to call them to generate a new one for me. Really bad service.
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October 2023 by Zas Bastet
Terrible service, they almost force you to pay for services with insurance and extra costs, ensuring delivery days that never arrive, when you call for information the girl responds to be grateful that at least she answers the call and that she can't do anything, that's how the service is without explanation and hang up disrespectfully.
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October 2023 by Juliet Pyles
The staff here are incredible! It feels silly to be so passionate about something like a packaging store but it’s true. I have gone here for shipping and amazon returns for years and the staff are always friendly, fast and competent. Yesterday I had an experience with the staff that just went above and beyond. I needed color copies for an event very last minute. Not only did they very easily and quickly complete the print project but they then offered to deliver it to the location (located just a mile from their location) for a small fee. I was beyond thrilled with their services and level of professionalism.
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August 2023 by Allen Carolyn
Overall good experience with them, they are so quick and efficient. Responsive and attentive also
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August 2023 by Stephanie O.
If I could give 0 starts I would. Let me start off by saying don't waste your time telling them it's your first time shipping with them because they won't explain step by step. They will rush you out. I went to ship motorcycle parts and asked for each piece to be individually wrapped. When the receiver received the package all the pieces were just thrown into a box not wrapped like I had requested to. I lost 1300 dollars because the guy did not explain to me to put the amount of how much the pieces were worth. The manager does not call back, the manager does not give a damn about your things. When I had called back to ask why my pieces weren't wrapped like I asked them to, the same employee who had checked me out told me "well I tried to but I didn't have time so I didn't" when I told the manager what his employee had said he kept saying how he didn't understand how that could happen. Again do not waste your time shipping here they do not care about your things they do not explain step by step they do not care! No gasten su tiempo usando esta tienda para enviar. No sirve de nada explicar o decirles que es su primera vez enviando con ellos porque aunque pida que le envuelvan las cosas no lo harán. Yo perdí 1300 dólares porque el muchacho que me hizo checkout no me explico que tenía que poner el valor de lo que envié. Aunque le había dicho que nunca había enviado con ellos que me explicara pasó a paso. No gasten su tiempo aquí vayan a otro lugar que haga envíos de UPS.
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May 2023 by Tasha G.
They don't even make eye contact nor stop their side conversations while "helping" you. Today the computer "shut down early" at 4:30 in the middle of my transactions so I now have to return to this cruddy location...again.
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March 2023 by Maria Abdo
I placed a printing order online to save me time. That was a mistake - they printed four copies of the first page of my document instead of the whole document. And on the wrong paper! I asked them to reprint and the needed me to resend the document (even though they had it in their system). Luckily, I had my laptop and asked them for wifi. I attempted to connect to the wifi, but it didn’t work. At this point they accessed my document through their system and printed it. I paid $6 for the printing, which I expected, but at the last second the cashier added a $2 for ‘computer use.’ I DID NOT USE A COMPUTER AND THE WIFI I ATTEMPTED TO USE DID NOT WORK. Stay away from this place if you have printing needs - they will nickel and dime you. Only god knows why they so desperately needed my $2 that they charged me to attempt to access their wifi from my personal computer. Yikes.
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March 2023 by Stephen
Really helpful, kind staff. Fully stocked and always quick. Great location!
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January 2023 by Matt D.
I've been to this particular UPS Store to drop off packages and some Amazon returns. I usually don't have to wait too long unless it's a Saturday morning. They're one of the few UPS stores in the area that are open on Sundays, which is a big plus. The staff are nice and friendly. The best times to go here are weekday afternoons when it's not too busy.
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January 2023 by Ysabel Alvarez
It says that they close at 6:30 and at 6:28 they don’t allow anyone to get in and says that the system is already shut down. They clearly don’t wanna work :)
