The UPS Store #0696in East Boston offers a wide range of services, including expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. The locally-owned and operated business is committed to providing excellent customer service. Reviewers have praised the staff's attentiveness, knowledge, and patience, particularly in helping customers track down lost packages and navigate the shipping process. However, some customers have noted that the store occasionally opens late, which can lead to a line forming outside. Overall, The UPS Store #0696 is a reliable and helpful resource for the community, with a staff that goes the extra mile to assist customers.
Professional, helpful and kind employees. I appreciate the easy Amazon return system in place.
March 2026
HORRENDOUS CUSTOMER SERVICE PROVIDED TO ME BY THE MANAGER, HOWEVER, WITH THE ASSISTANCE OF CUSTOMER SERVICE REP. VANESSA I WAS ABLE TO RESOLVE MY PROBLEM IMMEDIATELY !!
January 2026
Great service by very efficient employees namely Siri and Brenda.
