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March 2025 by Join Morgan
Verizon Wireless
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March 2025 by Andrew Crudge
Never have the items you’d want in stock
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January 2025 by Keisha Hoffman
I know I can find lower price, but I pay them as V is the best.
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December 2024 by Devin Perry
$90/mo plan $19 protection=$119. I am being billed $156 and everytime I call get inaccurate info. I set calendar alerts and notifications a week before and the day of. Unacceptable. Zero transparency and am hit with fees.
After much effort this was rectified. Save your documentation and call them and ask for verification emails and download myverizon app.
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October 2024 by Seth Smith
Super low energy, not super friendly, sales. Like they are being forced to work with customers.
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May 2024 by mikes kokgag
This African American woman called Cindy, constantly verbally abused and harassed us Asian.. The way she talked was very aggressive kept blaming or harassing us saying “that’s what I’m trying to communicate” or “that what Ive been telling to customer” right in front of us. Yes, i am not a native speaker of English. I might not sound like I understand English or looked like I do not have a brain? Apparently she only talked like that to us ASIAN while talking normally or even nicer to other whites and coloured people. While I might look very stupid Asian who wouldn’t understand anything, unfortunately I do have a brain to understand what she was “trying to communicate”. All I was asking is just to solve the issue which was the reason for visiting. Yes she repetitively told us the REASONS of the issue, that my account service plan was pending and was not able to cancel on her own. I just asked her is there anything you can do and she be like yes I’ve been trying to telling you my plan was future dated. I mean…you already told me the plan was pending and that’s the reason for this error… I just wanted her to at least try to solve it which I believe is her job. I don’t understand what was wrong with her or what turned her to act like that. At the end she just THREW my phone without saying any other words. I’m truly shocked that I would have ever experience such discrimination when all the issues were on them or her. I will never gonna use this career after this month where the stuff constantly verbally abuse and harass customers.
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March 2024 by Gary Multer
I received a Samsung Z Flip phone from Verizon. After just a few days the screen stopped working: 90% of the phone was covered in black blotches and the touch screen was unusable. They said they would send another via overnight delivery, I received it 4 days later. I used the so called new but USED phone for about 2 weeks and now the screen has stopped working again. The touch screen has white areas and does nothing when I press on it. It is a lot of work to set up a new phone with passwords, and access my accounts and apps, etc. and now I’ll have to do it for a 3rd time with another phone.
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March 2024 by Ana Delfino
I've been a Verizon customer since 2009 and hands down this is the best service I've ever received! Ty and Michelle are the absolute best. They helped me with a dreaded black screen phone and when I went back 2 days later to get a screen protector for my new cell... they remembered me. 10/10!! Thank you, Michelle & Ty!
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February 2024 by Stephanie Stamatos
I had a great experience at the Boylston, Verizon store. I was having issues with customer service reps over the phone, so decided to go into the store for some help. I was helped immediately (no wait time), and the manager was knowledgeable and fixed my problem very quickly. He even gave me a number where I could directly reach him, if I had trouble when I got home. He went above and beyond! Great experience.
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January 2024 by Michelle
I recently visited the Verizon store to address a phone trade-in issue. Upon entering, I encountered an employee named Xavier who exhibited extreme rudeness. He seemed disinterested, engrossed in his phone and reluctant to assist me. When I explained my problem, he asserted that his sole responsibility was sales and refused to provide any help. I kindly requested him to check my account or phone number, but he displayed an unwillingness to make even the slightest effort, appearing lazy and unhelpful.This is truly an incredibly frustrating experience at the Verizon store when seeking assistance. After encountering rudeness from Xavier, I requested to speak with a manager. Shockingly, he claimed the manager was 'busy' and refused to find one. When I explained the issue with not receiving my credit, Xavier dismissed it stating it’s beyond his job description and continued to give me an attitude. Despite my insistence on speaking with a manager, he informed me that the manager was on the phone until 6:30 pm, and they will be closing soon, leaving me with no option for assistance. Mind you by the time I was at the store was 2pm. This unacceptable behavior tarnished my perception of Verizon, and I find it disappointing to witness such conduct from a reputed company.
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January 2024 by Felix Zeng
No tech support
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January 2024 by SCOTT FEENEY
Update 12/13/23** Verizon still refuses to hold their employees accountable despite FTC and FCC complaints. Verizon believes they're beyond reproach. Update pdate 11/30/23** Verizon still refuses to identify the criminal they employ or file a police report. FCC, FTC complaints filed and Verizon stopped responding to all of my communication attempts to resolve this. Update 11/28/23** After contacting the CEO, Verizon still refuses to identify the criminal employee opening fraudulent accounts. They refuse the take appropriate action and file a police report. They claim it will be handled internally. Large corporations need to be held accountable. Update**11/25/23** Verizon hires and employs criminals that can steal customer's identity without consequence. Verizon refuses to take any action against their criminal staff members. A fraudulent account was opened at this location under my name on 9/23/23. I have never visited Boston. The Verizon agent was flagged as suspicious, after opening multiple fraudulent accounts. This agent has not been identified to me or held accountable in any way. Verizon refuses to contact the police or disclose the identity of the agent opening an untold number of fraudulent accounts. We need to hold corporations like Verizon accountable with our personal information.
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November 2023 by Giacomo Maddaloni
I am a Verizon customer. Just went to the Boylston store to check trade in options. We are told the waitlist is 10min. After waiting for over 45 min, we approach one of personnel; they say the next available agent will be with us shortly. Few min later two more agents come to the main room and even if they’re told we’re next, they barely acknowledge us, and instead start taking care of other customers. Very unprofessional behavior, will never go back there.
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October 2023 by Matthew
Verizon stole my trade in and then gave me the run around. I was so angry with them I paid off my new device just to be able to move to a different carrier.Many other reviews of the same unethical behavior (read reviews of any VZW store). I hope the Verizon CEO enjoys my $700... absolute crooks.
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October 2023 by L L.
Had to go to the Back Bay Location twice . I received a new iPhone 14 pro online and the back button kept sticking. Had a second phone sent to me and it would not activate. I was so frustrated and was leaving for vacation to Italy the next day. Went into the Verizon, and manager Danielle Graham was just awesome. She figured out the issue and was able to rectify the problem. My data transferred easily after that and my new cell was activated.
