Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at its Boston store. Customers can visit the store or shop online, with options for in-store pick-up, free 2-day shipping, express lockers, and same-day delivery where available. Verizon's customer service has been praised, with customers reporting excellent experiences at the Boylston and Back Bay locations. Managers like Danielle Graham and staff members such as Ty, Michelle, and Cindy have been commended for their knowledgeable, personable, and problem-solving approach. Customers appreciate the quick resolution of issues, from dreaded black screens to activation problems, as well as the managers' willingness to provide direct contact information for follow-up assistance. Overall, Verizon's Boston store offers a convenient and customer-focused experience, with knowledgeable staff dedicated to ensuring customer satisfaction.
Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10
March 2026
Shout out to Justin from the team. Incredible professional who went the extra mile to get me a great deal and save some money on my plan
January 2026
We were helped by Sofia and Amir today!! Incredibly patient, informative and helpful. Helped us find a good deal, walked us through how to optimize everything, answered all of our questions
