Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at its Boston store. Customers can visit the store or shop online, with options for in-store pick-up, free 2-day shipping, express lockers, and same-day delivery where available. Verizon's customer service has been praised, with customers reporting excellent experiences at the Boylston and Back Bay locations. Managers like Danielle Graham and staff members such as Ty, Michelle, and Cindy have been commended for their knowledgeable, personable, and problem-solving approach. Customers appreciate the quick resolution of issues, from dreaded black screens to activation problems, as well as the managers' willingness to provide direct contact information for follow-up assistance. Overall, Verizon's Boston store offers a convenient and customer-focused experience, with knowledgeable staff dedicated to ensuring customer satisfaction.
Great customer service came in for a iPhone 16 replacement with warranty and easily got things situated quick and efficiently ! Highly recommended.
May 2026
Wilfredo was excellent! Language barrier didn't stop him fron giving top tier service! You need more employees like him!!
April 2026
My guy Justin helped me go from a iphone12 to 16 plus and made sure it went smooth and took his time to make sure i was straight days later i appreciate that.!!👊🏾
