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March 2024 by Scott M
Exceptional service despite the store not having what I needed in stock. The agent there (Fri eve 3/1) went out of his way to try and help and not just for me. I watched him deliver exceptional service to everyone who came in. He was not only speaking with people in person but coordinating his efforts on the computer and on the phone, all at the same time. At one point someone thanked him for his help and he simply replied, "that's what we do here." Verizon is lucky to have this gentlemen, whose name now I wished I got.
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March 2024 by 11 Eleven
came in to upgrade my phone and while we were waiting for the phone to transfer Khani was telling me how Verizon has business plans and the types of products that you can get ! I told him once I get the paperwork finalized I will be going right back here to him and get the business account going !
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March 2024 by James Alexander
The vibe in this store is great I worked with Khani and King.. They made it super easy with the whole phone sales process and even transferred everything from my old device with no problem !!Great store ! I’ll be back!
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February 2024 by Mass HIPHOP
Khani is the man he helped me and my mom out when getting new phones a couple days ago ! He’s very patient and knowledgeable ! Will be back soon!
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February 2024 by Jean Rodriguez
Khani & King are awesome greatest customer service I have gotten from Verizon in a very Long time !!!
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February 2024 by April Carrington
Ibrahim at the Charlestown location is awesome, patient, and very knowledgeable of the Verizon products. Thank you, looking forward to my new service.
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February 2024 by Nancy Johnson
Dustin did an excellent job helping me.
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December 2023 by Maryann Quinn
Had a great experience with Nick at the Verizon store in Charlestown. He was patient with all of the customers and he was clear and helpful with getting me a new phone.
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December 2023 by Patricia Pareja
Khani is the greatest he helped me out so much great service
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December 2023 by Pedro Santos
I’ve been experiencing such great customer service from Khani in Abington that when I found out he got transferred I had to follow him ! You don’t get that type of customer service everywhere! You need more people like him !
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October 2023 by Leigh Vaughn
A huge thank you to the staff at Verizon Charlestown. Nick, Rashad and Ibrahim provide kind, thorough, patient and professional support. A huge asset for the brand and our community. ??
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September 2023 by Mohamed Kh
I had an excellent experience with Verizon, thanks in large part to the exceptional service provided by Talal. Talal went above and beyond to assist me with my needs, demonstrating a deep understanding of Verizon's products and services. His patience, knowledge, and professionalism made the entire process smooth and enjoyable. I highly recommend Verizon, especially when guided by dedicated individuals like Talal.
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September 2023 by مروان صلاح الدين فتحي ٢٠١٠١٢٧٢
Talal Hawi and Ibrahim Hawi they are friendly and they won’t let you out of the store until you got your questions answered
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July 2023 by Spencer Shea
Jesse went above and beyond in making sure I got the iPhone I needed, providing customer service, clear understanding/experience of technology options in the space, and generally was a pleasure of a person to be around throughout the process. By far my favorite new Verizon in town. Thank you Jesse!
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July 2023 by Dennis Pelletier
Nick was very helpful and patient. I forgot to thaw an Experian freeze and he called Verizon to help walk me through the process. He spent a lot of time assisting me as I purchased a new phone. Charlestown MA Austin St. Verizon location.