Pet Express is a reputable business that provides a positive customer experience. The staff, including Karina, Mason, Anna, Lauren, and Jennie, are described as very kind, attentive, and helpful. They are praised for their knowledge, patience in answering questions, and for ensuring customers feel excited and prepared for their new pets. The overall experience is described as fantastic, with the staff going above and beyond to assist customers throughout the process. While there is a minor suggestion for improvement regarding the puppy starter pack, the reviews are overwhelmingly positive, highlighting the business's commitment to customer satisfaction and the well-being of the animals in their care.
Karina and mason were the best!! Very kind and attentive and they provided me with care the whole time. They were reassuring and answered any questions I had thoroughly. ? they deserve a raise!
June 2024
Anna was very informative and kind super helpful and answered all of our questions as well, making us feel so excited for our new puppy!!
June 2024
Wonderful experience!!!! Karina is very knowledgeable and made us so happy :)
