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December 2023 by O. K.
When you buy a dog from a place like this, you are supporting the puppy mill industry, where dogs are bred over and over and kept in tiny, cramped cages. They are then shipped to these stores to be sold at ridiculously high prices. Every time I go in I see skinny, sad puppies in tiny cages with a hamster bottle to drink out of. Please don't support these businesses and instead adopt from a local shelter.
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October 2023 by Olivia's Dadd
I got a puppy here, Gordon, and have had no issues with him. My daughter picked him out and he is loving, attentive, and so very easy to train. He just turned one and we bring him in for visits here and there. I still buy all his food from here as well.
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August 2023 by ALA TIMBER
This place is horrible!! I can not believe they are allowed to run a puppy mill at a mall! 20 years ago I was there and horrified. Now my youngest called me in tears. The pups are in tiny cages, rude staff, over priced and all are from a puppy mill!! Why are they in business? Absolutely unconscionable. Lastly on their site it says cage free and it is 110% not cage free!
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July 2023 by Lily Ogrady
so sad to go in there and see these bigger puppies crammed into a glass box together. i understand if they were tiny pups but these are good sized puppies who should at least have a cage to themself which even then i still don’t think is okay. it was horrific for me to go in there and see this. don’t give these people your money, go to a rescue instead. i wish i could’ve taken these babies home just to get them out of there. they were hot and exhausted, some shaking and twitching while they slept. most of them were sleeping when i had went. the cage they’re in has a layer of shredded newspaper for bedding that they’re using the bathroom in and then rolling around in. just really upsetting as someone who has so much love for animals.
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July 2023 by jjackson617
They are the only place I know that sells puppies in a store still but, the prices are high if you really want a puppy then this is the place to go if your willing to pay the price. They also need to have a better selection of dogs not everyone wants a pocket dog.
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July 2023 by Seth K.
"Jen" helped my aunt find a puppy. She was dedicated to finding the right puppy, which we greatly appreciated. It was a pleasure to buy from a woman that was so knowledgeable and friendly.
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June 2023 by Donna Hill
Show case the cutest pets with description of each one. Nice set up with 2 pets in each window. All the pet supplies you made need and a really good pet bakery. Would have given 5 stars if location was bigger.
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June 2023 by Stephen Kwok
Omg puppies! Been a while since I've seen a place with puppies. They seem to be changing the bedding etc so they look pretty good in shape (puppies) in not an expert but happy to let the kids look at potentials for another dog in the family.
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June 2023 by Celia Millett
This place is an awful puppy mill. All these dogs living in small cages probably never get to experience the outdoors. Overpriced puppies to fund poor causes. You wonder what it’s like behind the scenes and not to mention the parents of these puppies. Where are they? What conditions are they in being overbred for the sake of money.
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April 2023 by Fiona Bernier
Mix breeds/“pure breeds” from puppy mills. No good breeder will sell to pet stores.. all dogs are “registered” with clubs that arnt up to AKC standards here in the united states. I can guarantee that they don’t have any health testing done ( eyes, genetic issues, hips, elbows ) just to name a few. I own rare breeds that have everything done from top lines that have cost a lot less then what they are selling them here for.
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March 2023 by makayla Ryan
This is ms sadie. Ive adopted her and had to return her. I didnt want to but for reasons i did. Shes a great pup. Taught her to sit and do paw. Shes great with other dogs and people. They have her up as bunny/muffin but she knows her name by sadie. Please adopt this beautiful girl. It will mean the world to me.
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March 2023 by Maureen Schofield's
This place should be shut down! 2 labs in one cage no water and they were hot and thirsty. I told the girl at the register and she said they did. All the puppies there were sleeping and could tell they were hot! They only have a couple of slots in the back of the glass enclosure. Horrible! I can’t stop thinking of them.
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March 2023 by Tt J.
Got my Pomimo(I believe that’s how you spell it) from this location and honestly it was NOT a great choice. I have got a dog from the Saugus location and my Pomeranian she is AMAZING! So I figured this wouldn’t be a bad step forward but it was a terrible choice! He barks very loud, he bites, he doesn’t want to stay in the cage if we have to step out real quick, and he’s not to friendly with my other animals.The workers were amazing! Information about dogs in general I guess was great. But the one I got in particular wasn’t a good choice ($3,500) WAS NOT WORTH IT! Guess I’ll stick with the Saugus location.
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March 2023 by Steven
It's been a long time since we had a dog in our house, every time my wife goes to the South Shore Mall she always stop's in to Pet Express. And looks at the puppy's. Well a couple of months ago she went in and see's this cocker spaniel pup and she fell in love with her. So you know the saying happy wife happy house. So l ended up getting the puppy, Astra Grace is the most happiest, cuddliest, cutie pie, and does the most funniest things. (She is our 4th cocker). Then we brought her to the vets, everything was good and come to find out she is a very rare cocker spaniel (chocolate merle) which means she has blue eyes like the huskies and the other breads. We are so happy to have this gem of a dog, she has changed our house it's a wonderful happy house now
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March 2023 by Houdini
I can confirm that the other reviews are true; the store manager Anne is one of the most condescending, rude, and disrespectful employees I’ve ever had the displeasure of working with. Her demeanor reflects negatively on the store, which is unfortunate, because the other employees I interacted with were all incredibly kind and professional. If Anne acts this way towards customers, I can only imagine how she treats those poor dogs. If you’re going to purchase a puppy here, do yourself a favor and do it when Anne is not around. Disgraceful