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“This location is great. The employees are always so helpful. One employee particularly is always so helpful her name is Joyce. Every time I call for a question I hope it’s her because she seems to always have the right answer. Thanks for everything Joyce”
“I usually go in every Friday, and I’m always treated wonderfully and everyone is always kind here. I definitely recommend leaving your bigger bank and switching to taunton federal. I have been with them for about 5 years now and I’ve never had any trouble or bad experiences here. ?”
“I was having some stressful times setting up my payments. I called support and Jerry Walked me through it. Although I may not spend all my time on the computer or my phone. I am not a Luddite. It was tricky.....for me. And I wasn't made to feel stupid. Thanks Jerry.”
“The customer service could be a little better, especially when it comes to acknowledging customers who have been waiting. If you'd like to speak to staff for per se - opening an account, the wait takes about 15-30 minutes. The staff members are nice and helpful, they are doing their best.”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“A family member recently became ill and I had to become responsible for all the financials. I walked into the bank distraught, One of the Tellers (Terri) explained since my name wasn’t on account she was unable to assist me but, recommended I speak with Ian Riley. Mr Riley was so kind. He took the time to explain to me the legalities and stated that the family member can appoint someone to help with financials. I immediately said he is sick not incompetent and Mr Riley calmed me down and took extra time to explain different options like having my name added to account or financial power document. I am grateful for Mr Riley’s assistance as he helped take one burden off me. Thank you Ian, Terri, Rose, Mikaela, and Maria for your kindness and support while our family deals with the stress of fighting a cancer diagnosis.”