Factory Auto Service has been providing quality car care in Brighton, MA, since 2015. They are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Brighton and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Factory Auto Service employ today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. Customers have praised the business for its excellent service, knowledgeable staff, and fair pricing. The owner, Owen, has been described as friendly, responsive, and trustworthy, going above and beyond to diagnose and resolve issues, even in unexpected situations. Customers appreciate the time he takes to explain the problems and solutions. Despite being very busy, Factory Auto Service has been able to accommodate customers on short notice and provide prompt service. The business has also demonstrated superb customer service, even when unable to provide a specific service, by providing helpful recommendations and apologies. Overall, Factory Auto Service has earned a reputation for being a reliable and trustworthy automotive repair shop, with a focus on delivering quality work and excellent customer experience.
Owen is very thorough. Great customer service. Did a diagnostic and I decided not to do the repair and he charged a very reasonable diagnostic fee (which would have been subtracted from the repair cost if I did the repair). Very trustworthy guy. Highly recommended.
September 2025
My cars exhaust was making a noise and my AC wasn’t cooling. Both are excellent now. Quick service too.
July 2025
I recently had a great experience with factory auto service. Owen searched for the most fairly priced part he could find, thoroughly explained his process and was able to fix my car within a few hours on a weekend day. Would strongly recommend to other women looking for a trustworthy mechanic.
