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July 2023 by Gus Jaynes
Owen is the absolute best! He was very friendly and responsive over the phone, got me an appointment within the week even though he is very busy, and sent a quote over by email promptly. His service was top-notch: he completed a high volume of work in a short timeframe, despite unexpected issues arising during the course of service, and took the time to show me in detail the issues I was having and how he went about resolving them! He is also very reasonable about pricing. Owen is clearly very knowledgeable, and I trust him completely. Go to Factory Auto for your next auto service!
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December 2022 by Andrew Hoelscher
My car was sitting dead in a nearby parking lot, and I walked over to ask for help. The owner kindly came over, jumped my car, and explained how to get the battery replaced because it was shot! Thanks so much!
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November 2022 by Emma Fraser
Fantastic experience here. Owen is incredibly knowledgeable, honest, and friendly. He diagnosed my car for free and has fair and upfront prices. Wish I’d found this place sooner! Would recommend to anyone looking for a new mechanic in the area.
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July 2022 by Lauren
I called asking to book a tire alignment, man who answered the was very polite and explained they didn’t have an alignment machine. He apologized and asked where I was coming from and suggested several tire places in my area that could do it. He apologized again and I told him, “no worries thank you so much.” Even though I didn’t use this service this time; I will certainly be calling them again when I need another repair. They were very kind and helpful. Superb customer service!
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June 2022 by Temime Graham
On Friday, June 10, 2022 my Acura MDX suddenly experienced a light on my dashboard that reads “Check charging system”. I quickly opened google in search of a great mechanic with a high rating near my work place in Brighton. I located Factory Auto Service with a 5 star. I immediately contacted the place and I spoke with the owner about my problems and he moved his schedule around to accommodate me. I towed my car to his place and he stated that he will keep me posted. In less than two hours, he contacted me with great news. My car just needed some tightening and little work. I was very happy with the news and told him that I will pick up my car next day since I have work that day and he agreed. On Saturday, June 11, I went to see him and he gave me the keys stating that I didn’t need to pay anything because it was only a small work. With the soaring inflation and the way we are all struggling, this was highly appreciated and it showed that we can still have faith in humanity. He is trustworthy and honorable man. I have dealt with many mechanics in my life but this level of compassion, kindness and professionalism toward a first time customer, never. Highly recommended!Services: Electrical repair
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June 2022 by Yee Jia & Gracia Ooi
We found Owen's place by chance and found him on a Saturday. He was so kind to us and helped us look at our van. We initially thought that we needed to change our catalytic converter due to code P0420, but Owen told us we did not need to and we saved a ton of money with his honest diagnosis.As vanlifers, we have met so many bad and shady mechanics to know a good mechanic when we see one. Really grateful to Owen for all his help and great advice!
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December 2021 by Lara Hawley
The owner of this shop Owen is the absolute best. He ALWAYS goes above and beyond to provide the best service possible. I have had several issues with my car over the last couple of months, and any time that I call Owen, he always answers right away and is willing to take a look and help me out. I feel so lucky to have such an amazing mechanic in my area to rely on. I trust his opinion 100%. He also is always super reasonable with pricing and works to try to fix any problem at the lowest cost possible. He takes the time to talk to you and explain the problem and what he does to fix it. I would recommend this shop to anyone looking for a trustworthy and reasonable mechanic.Services: Oil change
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October 2021 by Ryan Calhoun
If you are an HBS student looking for honest yet affordable service, I can't recommend Owen enough!I have used Owen for multiple repairs on my fiancee's vehicle. He truly cares about his customers and has provided honest advice, fair pricing, and excellent customer service each time I've visited. Not once have I felt like Owen was trying to upsell me; he always provides clear evidence pertaining to vehicle issues, explanations on how he's going to fix it, and honest quote breakdowns.Services: Air conditioning
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September 2021 by Xinru Zhang
The guy is really kind and professional.
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August 2021 by Nabeel Akhtar
Owen, the owner is great and professional. My honda civic had Air Conditioning (AC) problem, and Owen explained to me in detail what is going on and how he will fix it. The prices are reasonable, and he told be about different part options available in market. He is honest, professional, and spends time explaining the issue, which I really appreciate.
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December 2020 by Kelsey Thomas
A wonderful mechanic and so honest. Very friendly and takes his time with each visit, no matter how small.
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March 2020 by Shiferaw Kebede
Very polite, years of experience, reasonably priced. More that all trust which equates to peace of mind.
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February 2019 by Madeline P.
Owen is the best! He goes above and beyond for his customers. He knows what he's doing, he's honest, and he finds the real problems and fixes them, unlike other places that just do temporary fixes to get you coming back for more. He also gets things done as soon as he can, while other places will sometimes take your car for a week when it is a minor issue. Seriously recommend!
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October 2018 by Shannon B.
Owen is very helpful, professional, personable, efficient. I brought my brother's car in for a minor issue that I knew nothing about right before a holiday weekend and he took care of me right away. Highly recommended, great service!
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September 2018 by Peter Simms
Great service, very fast! Convenient to Harvard Square, would definitely recommend