AutoZone Auto Parts receives mixed reviews from customers. Some praise the staff for being helpful and friendly, such as a customer who appreciated a female employee named Stephanie for her quick assistance and positive attitude at the Brockton store. Others highlight employees like Larry and Raymond for their helpfulness and fast service, especially when helping with tools or replacing batteries. However, several reviews mention poor customer service experiences. Customers reported that staff members often appeared disinterested, distracted by their cellphones, and reluctant to help. One reviewer described feeling ignored and lost in the store, while another mentioned a rude employee who was disrespectful and nearly caused a confrontation. Despite some positive encounters, these reviews suggest that customer service quality varies widely, and some locations could improve their staff's attitude and attentiveness.
Larry Teixeira, so calm helped me to get the right tool to put back brake caliper piston on my daughter's Prius 2014. Thanks for having a him as your worker.
August 2023
Tom and Stephanie T delivered above and beyond, raising the bar in customer service. Thank you!
July 2023
Raymond in the Dedham location was fantastic. Super friendly , super helpful and replaced my battery super fast!!! Well worth the trip.
