AutoZone Auto Parts receives mixed reviews from customers. Some praise the staff for being helpful and friendly, such as a customer who appreciated a female employee named Stephanie for her quick assistance and positive attitude at the Brockton store. Others highlight employees like Larry and Raymond for their helpfulness and fast service, especially when helping with tools or replacing batteries. However, several reviews mention poor customer service experiences. Customers reported that staff members often appeared disinterested, distracted by their cellphones, and reluctant to help. One reviewer described feeling ignored and lost in the store, while another mentioned a rude employee who was disrespectful and nearly caused a confrontation. Despite some positive encounters, these reviews suggest that customer service quality varies widely, and some locations could improve their staff's attitude and attentiveness.
Fantastic service!!! My new go to auto parts place. Walked in and Jim assisted me right away and did my odb reading. It's so nice to see great customer service with a smile. Couldn't be happier with the service. Keep up the great work!!!
March 2026
I definitely will travel all the way back to the south side Just to shop at this autozone. The young man that helped me amazing , very patient wt, me! soft, spoken and did his job well. Thank u, Edward Pachucki Jr,!
August 2025
Jim was very helpful and knowledgeable great customer service
