AutoZone Auto Parts receives mixed reviews from customers. Some praise the staff for being helpful and friendly, such as a customer who appreciated a female employee named Stephanie for her quick assistance and positive attitude at the Brockton store. Others highlight employees like Larry and Raymond for their helpfulness and fast service, especially when helping with tools or replacing batteries. However, several reviews mention poor customer service experiences. Customers reported that staff members often appeared disinterested, distracted by their cellphones, and reluctant to help. One reviewer described feeling ignored and lost in the store, while another mentioned a rude employee who was disrespectful and nearly caused a confrontation. Despite some positive encounters, these reviews suggest that customer service quality varies widely, and some locations could improve their staff's attitude and attentiveness.
Jim was very helpful and knowledgeable great customer service
July 2025
Larry was very helpful. He was very attentive and made sure I had the correct item for my car. I'm glad I came here
January 2025
Larry Teixeira from the 3460 1636 Main Street store he help me with the headlight he was very kind and courageable thanks to him that was very helpful.💯💯👍👍
