CVS, a popular pharmacy and retail store, has received mixed reviews from customers in the Brookline, Massachusetts area. While some have had positive experiences with helpful staff and efficient prescription services, others have faced challenges with long wait times and lack of communication. The store has recently undergone renovations and downsizing, which has impacted customer experiences. Customers have praised the clean and organized space, as well as the knowledgeable and friendly staff, such as the manager KG and cashier Mr. Braniel, who went above and beyond to assist a customer in need. However, some customers have expressed frustration with the Harvard Street location, describing it as a "total Zoo" with long wait times and issues with prescription availability. In contrast, the Washington Street location has been praised for its quick and reliable prescription services, with one customer receiving their medication in less than half an hour. Overall, the reviews suggest that the quality of customer service and pharmacy efficiency can vary across different CVS locations in the area. While some customers have had positive experiences, others have faced challenges that have led them to seek alternative pharmacies.
Pharmacy is consistently understaffed. I have to wait 45+ min to pick up my medications.
October 2023
400 Washington CVS had been closed (renovating / downsizing the space?) but has re-opened as of October 1. Clean space, smart and helpful staff, fairly quick to fill prescriptions, so far. Way better than 294 Harvard Street in every respect.
October 2023
Best CVS ever! Cozy, local, efficient, friendly, and with ample parking.
