CVS, a popular pharmacy and retail store, has received mixed reviews from customers in the Brookline, Massachusetts area. While some have had positive experiences with helpful staff and efficient prescription services, others have faced challenges with long wait times and lack of communication. The store has recently undergone renovations and downsizing, which has impacted customer experiences. Customers have praised the clean and organized space, as well as the knowledgeable and friendly staff, such as the manager KG and cashier Mr. Braniel, who went above and beyond to assist a customer in need. However, some customers have expressed frustration with the Harvard Street location, describing it as a "total Zoo" with long wait times and issues with prescription availability. In contrast, the Washington Street location has been praised for its quick and reliable prescription services, with one customer receiving their medication in less than half an hour. Overall, the reviews suggest that the quality of customer service and pharmacy efficiency can vary across different CVS locations in the area. While some customers have had positive experiences, others have faced challenges that have led them to seek alternative pharmacies.
PLEASE continue to offer COVID19 vaccine at no cost to pregnant patients and anyone who’s physician deems necessary- No matter what HHS decides . Stand for health and life not idiocy and deaths
March 2025
Outstanding service obtaining vaccines at the 400 Washington St Brookline MA CVS, courteous and prompt staff
December 2024
Pharmacy is consistently understaffed. I have to wait 45+ min to pick up my medications.
