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January 2025 by heady acosta
The selection is actually pretty nice along with the size of the store but let’s bffr we all have complaints about the customer service. The only guy working around was plain rude and entitled during every interaction I had with him. He seemed so miserable and like he was missing out on a lot in life.. the girls around the pharmacy were helpful and even though it wasn’t out the roof service at least they treated me like a human versus a cockroach on the side of the road..
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January 2025 by Alexander Novikov
No Option to speak to pharmacist, only leave VM. They promise to call back within an hour but this never happens.
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December 2024 by Jaclyn Goodrich
I have had no issues with this CVS until earlier this morning. The cashier behind the counter called the Boston Police (it announced over the stores intercom) when a few POC (teenagers) walked in. The teenagers did absolutely nothing wrong, and yet the cashier saw them walk in and immediately called the police.
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December 2024 by Antoni Wolynski
I just came in last night just before 9:40 pm, it's always been open until 12 - everyone in the store (which was only two employees, maybe the reason they had to close for the night, so no fault of theirs likely) was told they were closing in just a few minutes? Terrible management and understaffing
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December 2024 by Hannah
The pharmacy isn’t short-staffed, they simply don’t care. There are usually multiple people behind the counter, but they’ll still make you wait even if you’re the only one there. This wouldn’t be that big of an issue if they weren’t literally in charge of people’s life.
Osco’s on Commonwealth Ave only has one or two per shift and they’re all much friendlier and attentive. I only go here because my medication is backordered at Osco.
Two stars because they haven’t had problems with medication shortages or delays.
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November 2024 by Martha Fournier
Waiting for over 30 minutes. Could not find Rx and disappeared from service window. Terrible service
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October 2024 by Natalia Georgantzoglou
This place is short staffed and people wait for hours to pick up prescriptions
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October 2024 by Audrey Lee
For weeks, I, my pharmacy, and my doctor have tried to get in touch to transfer a prescription. Not sure anyone with a pulse actually works here.
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September 2024 by Peyton Alie
The people at the pharmacy counters who I directly interact with to pick up my prescriptions are generally friendly and helpful, so this review isn't about them! But overall CVS has created so many unnecessary complications in my daily life. They closed a nearby location a couple of years ago and this location is now obviously taking on too many pharmacy customers. I frequently have issues with my prescriptions, such as the notifications going to the wrong contact info (despite correcting it multiple times) and prescription renewals inexplicably being sent to the wrong location (even though I've used this one for three years now!) I think the employees are probably overworked so my complaint is more with the higher up management than with them. Very frustrating how unreliable CVS is considering how important pharmacies are.
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August 2024 by Millicent Holder
CVS should hire 5 more people.
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July 2024 by Ralph Spears
There was a woman with a large black dog in the place that was not a service animal i told her no dogs allowed & she told me to mind my own business then proceeded to give the standard response of get a life remark. The cashier did not say anything to her for fear of getting in trouble
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June 2024 by Tina Wong
Did self check out so was in/out. Thanks
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June 2024 by Sam O
Pharmacy has a horrible customer service. All of them, except for Thomas, should be trained from the very basics. They intentionally ignored the queue at the consultation window. Thomas had asked for a back up but was ignored as well. He worked the pick up window and the consultation window, and provided great service. The lady with the nose ring was on her phone totally oblivious to her surrounding. The pharmacist pretended to be working, looking busy, but was joking with the tall gentleman filling out the prescriptions, totally ignoring the request for help from Thomas. So many bad reviews on this CVS location should wake up upper management and take some action to make things better. What a shame!
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June 2024 by Vicki Rosenzweig
I made an appointment for a covid booster using the CVS app. When I arrived, I was told they were out of stock, and had been when I made the appointment.
I had the same experience at another CVS on the same day. If you need a vaccine, either go to a different drugstore chain, or maybe walk in and ask if it's available. Don't waste your time and energy making an appointment.
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May 2024 by Leonard Kennedy
Thank you ??
