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February 2024 by S M.
I had to wait over 1.5 hours for a simple prescription while there were many staff. As a healthcare provider myself, I found it so incompetent to make patients wait for this long while they had many staff working. They kept telling me they would expedite it while making me wait for another 30 minutes. Not feeling well, I informed them that I wanted to leave and then they had my prescription ready. I hope CVS management address this matter.
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February 2024 by Janet M.
I have a special rock in my heart for the pharmacy at this CVS. Glad that the Boston Globe has put the spotlight on CVS generally, but with a special dig for this pharmacy. The manager/someone at corporate needs to pull their socks up on this one.
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February 2024 by Federica P.
Stay away from the pharmacy - very unprofessional and unfriendly. Never experienced something like this.
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February 2024 by Yoav Golan
Good store awful staff snd that’s even worse when it comes to the pharmacy. Inefficient, unresponsive, and rude
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February 2024 by Daniel Fuller
Slowest pharmacy ever. Ever since they closed the cvs on beacon street around the corner all the customers from that cvs pharmacy came to this one. They have not increased staff at all in order to account for the customer influx. 6 people in the pharmacy slowly working on the computers and chatting with each other. Others texting and listening to their air pods. Not saying they are not working but they have no sense of urgency and I don’t think any individual is managing or considering their customer satisfaction. They seem to be oblivious of the 13 people in line. I am generally pretty patient but I have to get home to get my wife back to the NICU to feed our baby. No one should have to wait this long. Not sure if the cvs manager has any control over what happens in the pharmacy but someone needs to oversee their processes.
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February 2024 by Emily T
I have called 3 times. The pharmacy picked up, then hung up me every time. I am in a lot of pain and need my prescription.
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January 2024 by Amy G.
This pharmacy is UNBELIEVABLY bad. The latest: I came to pick up a prescription at 145pm on Saturday afternoon. It is closed with the metal barrier down. Someone is working inside but when I call to them they do not answer. There is no sign posted explaining why they are closed and when/if they will reopen. A random person tells me she thinks they are closed for lunch. WTAF?!?!?! Update: when they finally reopened, i notes that it would be helpful to have signs if they were taking a lunch break. There are signs EVERYWHERE - was the retort, as if I were an idiot. I looked around again. Where? RIGHT THERE, she gestured. Okay, see that head on small poster behind the giant vaccine truck? If you rolled it away, you would see a sign that is - aside from being hidden - NOWHERE NEAR the line where you wait to fill a prescription
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January 2024 by Lisa Dukakis
Too numerous to mention, have calledCVS Corporate # many times to report complaints against the pharmacy, the pharmacist and the staff, Lisa was the last pharmacist who I had a relationship with and who was wonderful. She departed multiple months ago long before that I had all of my prescriptions changed over to CVS at 400 Washington St they pick up the phone they always have my medication ready there are little to no lines. I have relationships with all the pharmacist, and the excellent professional, pharmacy, staff, and technicians, they are kind they pick up the phone you are not just a number in a factory which is 29 for CVS at Harvard St strategy, and they honestly could care less. In fact, I’ve had their bullies a lot of them as I said Lisa gave me my last dose of vaccines last year for my annual flu shot. She was a competent kind and knowledgeable, efficient, warm human being. That was the last time I felt like I was not a number and I wasn’t completely dehumanized by the aggressive pharmacy technicians pharmacy at pharmacy pharmacy register people and the pharmacist call Corporate call Corporate they could care less they should be a big warehouse where they just fill orders they are despicable , there’s no and also the last person who wrote a comment is that if it falls on the pharmacist according to the supreme court of Massachusetts, that if they do not fill your prescription that your doctor has a electronically sent, and that you were without they are held liable if anything God for bid should happen to you because of going off your meds. It’s their license on the line they are held responsible .I live a block and a half away from 294 CVS on Harvard Street been going there for years 15 to 20 years but the front and especially the pharmacy pharmacy is the most incompetent unmotivated no empathy and they treat you like a number
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January 2024 by Gregg Lebovitz
This CVS just keeps getting worse. Long lines at the drop off, every new medicine requires a visit to the pharmacy to get it “expedited” or is doesn’t get filled. OTC medicines such as Advil and Zyrtec are now behind locked cabinets and there is no staff to retrieve it for you. The self check out lines are obscenely long because it takes 3x longer to use them than a live clerk. What a mess. Started using Amazon for OTC and Walgreens for some of my meds.
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January 2024 by Andy Greenwell
If I could rate 0 stars, I would. You can’t even get on the phone with the pharmacy staff. Then when you go to the store just to speak with someone, you have to wait in line for up to an hour. It’s truly the worst drug store I’ve ever seen.
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January 2024 by anil mike46
They don’t answer the calls at pharmacy
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January 2024 by Bella Rozanski
Rude workers. Idk how they got this job. Avoid this place. One star is too high
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January 2024 by B K
Employees are nice; Corporate CVS has screwed them by closing a nearby store and not hiring enough people for the Harvard Street store to deal with the automatic increase in customers. Shame on Corporate! You are not thinking about your employees or customers!
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January 2024 by Debjani Pal
I asked my prescription to be filled and the pharmacists took extra care to make sure they did it on time even though they were very short staffed. On top of that, they were happily doing it and engaging in good conversation and were not cranky at all!! Thanks a lot!!
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January 2024 by Debra B.
In the last 3 days, I have needed to drop off and pick up a prescription. The wait to drop off the prescription was over 30 minutes and to pick up close to an hour. There were plenty of employees just standing around but only 3 behind the counter. When I asked the manager, she said there was nothing she could do. There were still a dozen people waiting to pick up when I left today. Completely unacceptable.