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April 2024 by Zeynep Yurtsever
Large individual store outside of the Burlington Mall. Nice furniture selection on display and the buying experience was smooth with white-glove delivery.
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April 2024 by Anthony Tobio
Great place! Lots of furniture!
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March 2024 by Googlz Evil
Incredible variety and fantastic staff
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February 2024 by Yoav Barshad
Horrible service very limited inventory and display. I guess it’s all moving online.
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February 2024 by Joy Yonan-Renold
Ordered a lamp for pick up, but mistook Burlington Mall as actually in Burlington, Vermont, not Massachusetts. Call to have it canceled so I can reorder. Customer service rep calls me back a few minutes later to say Crate and Barrel can take care of shipping for me, order doesn't need to be canceled, and takes my address. I'm like, "That's amazing, thank you". Don't get her name. Days later, I'm still getting emails to pick up my item. The order was neither canceled, or shipped. Call back only to discover there are no notes about the conversation in the order, and I am having the exact same conversation again with another customer service rep. Three stars for the manager who not only believed me, thank you, but ensured accuracy in resolution and a huge what? to a customer service rep who would go out of their way to neither do her job, but outright lie.
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February 2024 by sahar rastegar
Do not wast your time in this store location, I ordered mattress crib, I did not get any update after 20 days, then 2 times I call this location, they gave me wrong information ; also last time lady did drop my call very rudely . she did not allow me to complete my question and day my concern. They have VERY POOR customer service.
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January 2024 by John Brian Anderson
Unique item selection is waning, Christmas decor was abysmal, and for the first time, I left the store without a purchase.Thank you for the response, I think the service at the store is great, the staff is helpful, efficient and responsive. I was commenting on the selection, I have always found Crate & Barrel to be a unique store with many unique items but that seems to be changing.
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November 2023 by Stephen Oates / REALTOR
Tessa provided excellent customer service. She was friendly, knowledgeable, and very patient. Store has fantastic items.
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November 2023 by Anshita S.
I have been going to this store for more than 12 years now. The customer service has always been consistently good. On busy days, it can be a little to find help on the floor, but once you do, they really go out of their way to make sure you are helped. They always have very good collection in store for kitchen items ranging from serve ware, cookware, hosting, holiday collection and so much more. The location is great, with lots of free parking and easy access to/from the interstate.
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August 2023 by Sharanya Sarkar
Anything and everything under the sun for home decor!
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August 2023 by Melissa Crossen
Most items online not carried in store. Wasted trip for me. No one on floor to ask for help but cashier did confirm they didn't have the item in store.
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June 2023 by Lucas Ayala
Needs a customer service class urgently. It looks like employees are not trained and paid properly, it can be felt by dedication and service level
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May 2023 by M Y
Purchased a coffee table from Crate & Barrel recently. But it appears to be defective when received. There is a long crack-like thing on the top of the table. Apparently, Crate & Barrel do not do quality checks for their products prior to shipping.Submitted my return request a week ago, and I have been waiting patiently for the customer service team to handle the defective table. However, a week has gone by since I reached out, and I was still told that their warehouse system has not been updated to show the item was delivered, so they cannot process my return. I don't know if this is a common thing for Crate & Barrel, and I have no idea how long I still have to wait.
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April 2023 by Amaury S
We were so impressed with this Crate and Barrel! It’s such a big location. Shout out to Alexis for being so patient with us and spending hours helping us pick out the perfect pieces for our living room.
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January 2023 by Ann Pendleton
Truly one of my favorite stores. When I need a gift, I always start at Crate & Barrel.
