Crate & Barrel in Burlington, MA offers a wide selection of modern home furnishings, decor, and kitchenware designed to help customers love how they live in the moments that matter. The store features a variety of products including furniture, housewares, lighting, rugs, and dinnerware sets, all curated from designers worldwide. Additionally, the location includes Crate & Kids, providing contemporary nursery furniture and toys. Customers can take advantage of free interior design services, curbside pickup, home delivery, and in-store pickup options. Reviews highlight the store’s attractive display and the smooth buying experience, especially with white-glove delivery service. Staff members, like Lydia, have been recognized for being attentive and helpful, creating positive experiences and fostering customer loyalty. Shoppers appreciated the helpfulness of staff when selecting items for special occasions, such as weddings, and praised the store’s beautiful setup. However, some reviews mention frustrating experiences. Customers reported long wait times for assistance, feeling rushed at closing time, and difficulty with staff pushing sales even when not intending to buy immediately. There were also issues with product availability, such as limited color options for slipcover sofas, which surprised some customers. One customer faced challenges with order cancellations and miscommunications, leading to repeated calls and confusion, and expressed disappointment with inconsistent customer service. Despite these issues, many still value the store’s quality and helpful staff, though some feel the service could be improved for a more seamless experience.
