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March 2024 by Bubba L.
Apparently this store received a new store manager, that transferred from Woburn, her name was Jackie. Absolutely did not like this woman. It all started when I went into DSW for Orientation Day, I had gotten a job offer and I accepted it. The very next day I couldn't show up to work for the rest of the week, due to February Vacation, and traveling out of state. I put in a week leave, and she honored it. I had no idea she was pulling employees out of their day off to cover my shift, due to not enough employees for DSW. I didn't understand why she didn't get on her computer and look for applications to this store location so she could have a stronger staff. The week after I came back from vacation, I've let Jackie know that I cannot come to work the next day, because a family member had a doctor's appointment and I couldn't be dropped off. I didn't have my own car, they were my transportation. Jackie got upset and told me I was "jeopardizing her store", "you need to be here", and "your (family member) needs to know your schedule." I told her it was not my fault and there was nothing I could do about it, I couldn't make it to work. She then went into my schedule messing with my hours, and the third day Ive returned to DSW, got pulled into the office getting told that, "Were having a busy day and I don't think that you can do it. So I put you off for the rest of the week." Never asked me for my opinion. After that happened, she's having tension at me. Giving me looks all because I couldn't make it to work the day before. I punched out for my lunch break, and quit the job. Not working for anyone who's going to have an attitude like that, petty, and retaliation. Also very boisterous and loud. But overall I like the store. Very classy and large selection of shoes. The shoes are very pricey but your paying for the brand names.
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December 2023 by Angelly Isajar
They close at 8:00pm on Sundays
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September 2023 by Nadia Areche
Quality and good service
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August 2023 by Mark Miller
This place has a good selection, but the staff try to guilt you into signing up for the VIP program. The cashier Farah was great right up until I said I am not interested in the VIP program after which she behaved dismissively and didn't even wish me a good day. Poor service. Poor staff training, and clearly poor store leadership as staff behavior is a reflection of store management behavior. I consider this a failing of management not Farah. I suggest you shop elsewhere unless you really enjoy these kinds of pressure tactics.
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July 2023 by Elaina L.
I got great help here and appreciate it a lot, it means a lot to me to see people working in a store that I need to go to to be able to buy supportive shoes that also look pretty good.
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May 2023 by Fran Yuan
Great prices if you can find your size and style you like. I did...
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May 2023 by Jim Haynie
Good selection of shoes. They have some stools to try them on. Best selection for kids and women.
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January 2023 by Chad Gagnon
Hours need to be updated on Google as Google showed they were open until 8:30pm yesterday but they were closed when I got there at 7:25. All other interactions with DSW have been very positive.
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January 2023 by nital patel
i had a sleeping toddler in the car and didn’t elect for curbside pickup wheni made my online but they let me use it and it was so helpful!
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January 2023 by Margot D.
I stopped in just to make a return, and want to note that Catherine at the register was 5 stars: nice, quick with the return, wished me a good day and thanked me for coming. Everything you would want (but rarely find) in a retail experience!The rest of the store seemed kind of "dark", maybe they need new lighting (and a lot of it)? Being two doors down from Market Basket means that the parking lot is chaotic, so park as close as you can to the exit so you can get in and out without too much aggravation.
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December 2022 by Cody Rousseau
This DSW has the best selection of shoes with a great staff to help you find just what you need! I highly recommend you shop this DSW if you are in the area.
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December 2022 by J S
Great selections. A little pricey. Check their website before going. I saw the boots on their website for $90, in the store they were $130, I showed them and they honored the price.
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October 2022 by Rebecca S.
Hours are wrong on their OWN website...very frustrating to drive there and find they aren't open at 10a as listed on their site.
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September 2022 by Fran Conticelli
A great store with many varieties of shoes for the whole family.
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August 2022 by PrinceJeremiah Hatcher
The lady's working are great an really are a help.theres always good deals on shoes there
