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November 2025 by Sean Pianka
Annie helped me out with lots of personal attention to answer my questions and toured us around the different products in the store. Great experience.
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November 2025 by Arvind Narayana
I have purchased several premium products from relax the back over the course of the past 20 years. I have a long history of back pain. I have purchased three office chairs from relax the back, two of them from this store. The main purpose of this review is to highlight the outstanding customer service provided by Julian the manager. If I could give six stars, I definitely would. Both of my office chairs were damaged during a move. Over the past few months, he easily fixed one and after significant effort on his part he was able to fix the other. He was able to come to my home to fix the chairs. He did not charge me anything, which I felt somewhat guilty about. He is very old-school in a positive way and dedicated to his work. On another note, one of the office chairs is about 15 years old and I also have a perfect chair downstairs which is about 20 years old. There is a chance that these products may outlive me.
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November 2025 by Kira Kelley
Really great experience with Jullien! We bought an Anthros chair through Relax the Back, I highly recommend buying through RTB, the customer service and professionalism is unmatched!
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October 2025 by Heidi Schauster
Wonderful customer service!
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September 2025 by shashi jain
People.were very knowledgeable and explained well, answered all the questions .
Delivery was as informed.
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September 2025 by Xóchi Kountz
I just bought a new car and the seat was triggering my sciatica. Annie helped me find the right seat cushion and now I’m driving in style.
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October 2024 by Nicole Palmer
Great service: informative staff, with knowledge that was freely shared without any pressure. Even when buying a pillow.
Thank you
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October 2024 by Carissa Young
Annie was exceptionally knowledgeable and extremely kind, as we sought to better understand a desk chair that best for our needs. Purchased a great fit - ergonomic & financial, for us.
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September 2024 by Jennifer Gibbons
Great branch of Relax the Back in Burlington, MA. Second purchase there, and they always have knowledgeable and kind salespersons. Products are very well made and last a long time.
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September 2024 by Tom Opacki
He was really knowledgeable, very professional
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August 2024 by Shervin K
Very helpful and knowledgeable team with an excellent selection of ergonomic chairs and desks.
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June 2024 by Explor USA
Annie was so helpful and knowledgeable. She assisted us in purchasing two therapeutic chairs for a new construction project. The sales experience was helpful and easy. We would recommend this store, and especially Annie!
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June 2024 by Kristin Dall Bzenic
Thank you, Annie G. and Relax the Back in Burlington! Annie was patient & very knowledgeable about my unique physical challenges. She spent a lot of time helping me find the perfect knee bolster for sleeping. I highly recommend going in person and finding what works best for you. The staff is definitely there to help!
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June 2024 by David Francoeur
Relax the Back in Burlington, MA offers the best and highest quality back relief chairs on the market and their service is equally top notch!
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April 2024 by Tatiana Rosa
We came to the store to see if we can find a good chair for our school age kid who spends a lot of time with homework. Jullian helped us to select a right size and told a little story about each model in the showroom which was amazing and quite entertaining:) There were some issues with the delivery and he helped to solve it in the most convenient for is way. The chair is comfortable:)
