Relax The Back Burlington is highly regarded for its exceptional customer service and commitment to wellness. Customers appreciate the knowledgeable staff, who share helpful information about ergonomics and posture without any pressure. The store offers a wide range of products, including custom fit office chairs, zero gravity recliners, Tempur-Pedic mattresses, and massage chairs, all designed to support back health and overall well-being. Many reviews highlight the staff’s dedication, with one customer praising the manager for going above and beyond by personally repairing damaged office chairs at no charge, even coming to the customer's home. This level of personalized service reflects the store’s focus on holistic health and long-lasting products that can outlive their owners. Customers also mention how the staff helped find suitable solutions for issues like sciatica and discomfort during driving, showcasing their expertise in matching products to individual needs. Overall, Relax The Back Burlington is seen as a reliable, friendly, and professional store that provides high-quality products and personalized care, making it a trusted partner for back pain relief, prevention, and wellness.
First visit to this store to find a pillow to better support my neck in light of nerve irritation caused by bad side-sleeping habits. Annie was so helpful and well informed, and helped me find an excellent fit which was also good value.
August 2026
Annie was so helpful and knowledgeable! I love my new neck massager!
July 2026
Annie (sp?) did a great job taking us thru the various models of recliners and mattresses, in a relaxed, no-pressure way. We have only bought memory foam pillows thus far, and are continuing to evaluate alternatives for the bigger purchases.
