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November 2023 by Ssesanga Yas
Best place to solve sleeping concerns ?
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August 2023 by Joshua OGrady
Misled me about the cost to return a bed if I ended up not liking it. Cost me hundreds of dollars extra.
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July 2023 by Joshua O.
Misled me about the cost to return a bed if I ended up not liking it. Cost me hundreds of dollars extra.
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July 2023 by Christian Trevisan
Amazing staff very nice and personable. Didn't try and over sell me anything. Will certainly go back.
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November 2022 by Brett A.
When they say that they have it in stock and promise a delivery date, there is a good chance they are lying. I literally took two days off from work in a row to receive a delivery before being told that they gave our mattress away to someone else and it would be another month before we could get one.Also the sales guy is slick and will tell you that you can return it at any time. That is *not true.* In most cases you cannot return the frame, which can cost thousands of dollars. They will try to manipulate you 100%."Purchases of FlexFitTM adjustable bases, upholstered furniture, display products, and clearance products are final sale, not returnable, and not exchangeable. Upholstered furniture orders cannot be canceled or changed after purchase."
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June 2022 by David Beck
The guy who helped us was really nice but as a company, I’d avoid a sleep number. What they don’t tell you about the 100 night trial is you have to pay return shipping which is $250. You also can’t pick up your mattress, it has to be delivered which is another $250. So $500 in fees for a 100 night sleep trial. This may be the only company in the mattress business that’s doing that. You also can’t return your mattress to a store and avoid the fee. The sleep number bed wasn’t right for us but we figured the trial kept us safe. It didn’t and we were not told about return shipping. Would not recommend a sleep number.
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June 2022 by Steve D
Great experience at this store. Simon was great to work with, so knowledgeable and helpful. Highly recommended!
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September 2021 by Liang Zhang
I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.
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September 2021 by David Z.
I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.
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September 2021 by Dudney Sylla
The salesperson I met is amazing! Great customer service and walk through options to fit my needs.
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September 2021 by Michael Viggiano
Simon was very helpful. Great experience all around.
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June 2021 by Amy Moore
Simon was wonderful! He actually got my husband to relax for a minute and enjoy the bed we were about to purchase. Also, the entire staff was extremely helpful. Great overall experience and would highly recommend on customer service alone!
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June 2021 by Stella Bissainthe
They sales team was great! They were very knowledgeable about the products.
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April 2021 by Amanda Ghilardi
Great customer service!! Simon was so great and we were so excited to choose our bed!
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February 2021 by Maureen Latta
Store Service and expertise were excellent. However when I called customer service to cancel item 18 hours later I was told it was too late even though it hadn't shipped. Very disappointed in their cancelation policy.
