Visionworks Middlesex Marketplace is a leading optical retailer providing eye exams and a wide selection of glasses and contact lenses for adults and children. The staff receives consistent praise for being excellent, knowledgeable, patient, supportive, and friendly. They take excellent care of customers, spending considerable time to explain options, lens differences, and fit. Staff are noted for having a great aesthetic sense, a perfect balance of respecting customer opinions while offering their own, and a helpful, upbeat sense of humor. They carefully adjust glasses for proper fit and explain all options clearly, making customers feel empowered. The eye doctors are described as extremely friendly, taking time to explain observations and provide helpful information about prescriptions that other places had not. Exams are noted as painless and quick. The business efficiently processes orders, with glasses arriving right on schedule, and communicates well via email and message. While the store can be very busy, resulting in a wait, customers report being seen in a timely manner even during busy periods. The overall experience is frequently called delightful and great, with high confidence in the staff and many customers stating they will definitely return regularly.
Great doctor and staff. I felt relaxed and welcome. No pressure tactics to spend more. Love the machine that keeps me from needing an eye dilation. Waiting chairs were a little worn out, but still comfortable.
July 2024
Very good experience in all aspects of choosing a new pair of glasses. Very helpful and professional.
June 2024
This low score is solely on Visionworks Customer Service/ Support. The automated prompt is HORRIBLE , and when I finally got a human, it was only to tell me to hold, for approximately 28 minutes before I hung up. Hopefully, something changes or maybe it’s me?
