The Xfinity Store by Comcast at 62 2nd Ave, Burlington, MA, offers various services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can make payments or exchange equipment at this location. The store provides awesome customer service, with staff being very professional and helpful. They go out of their way to fix issues and answer questions, making the process easy and stress-free. The staff are courteous and do not rush customers, even when the store is busy. Overall, the store provides a great experience, with customers being very grateful for the help they receive.
I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.
June 2024
Awesome customer service at this location! Went at 5pm after work on a Thursday and it was super quiet, didn’t need to wait. Amanda S. Was super helpful with all my questions and options! It made the process very easy and not at all stressful like I thought it would be.
May 2024
Very professional. Best experience I ever had at a Xfinity store. Gina and the manager Julie (I think that's her name)? went out of their way to fix a cable issue we had. It was very busy and they did not rush us. It was the best experience throughout the all the years I've been dealing with Comcast. Thank you.?
