The Verizon store at Burlington offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments, place orders, and arrange for pick-up, delivery, or same-day service where available. The staff is highly praised for their helpfulness and professionalism. Brandon was recognized for resolving a difficult account issue quickly and patiently, helping a customer regain access to their phone number after hours of trouble. Jeffrey provided excellent service when helping a customer switch carriers, making the process smooth and efficient. Jake demonstrated patience and kindness by assisting both a mother and her daughter over the holiday weekend, even managing to help one customer’s phone issue through speakerphone. Brady stood out for his outstanding support, especially in navigating complex services like Verizon Cloud, which some customers found difficult to use. Overall, the store is known for friendly, patient, and professional staff who aim to make customer experiences positive, whether through in-store visits or online services.
Josh helped us recently. He was so patient in answering all of our questions regarding a very complicated (to us) bill. Despite the busy time at the store he calmly addressed our concerns. We appreciate Josh.
April 2026
Brendon was a fantastic help in helping us figure out what was wrong with my Grandpa’s phone. Very friendly, professional, pleasant and resourceful. Thank you!
March 2026
Josh is the best person deal with in this store. He is great at what he does and very knowledgeable.
