The Verizon store at Burlington offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments, place orders, and arrange for pick-up, delivery, or same-day service where available. The staff is highly praised for their helpfulness and professionalism. Brandon was recognized for resolving a difficult account issue quickly and patiently, helping a customer regain access to their phone number after hours of trouble. Jeffrey provided excellent service when helping a customer switch carriers, making the process smooth and efficient. Jake demonstrated patience and kindness by assisting both a mother and her daughter over the holiday weekend, even managing to help one customer’s phone issue through speakerphone. Brady stood out for his outstanding support, especially in navigating complex services like Verizon Cloud, which some customers found difficult to use. Overall, the store is known for friendly, patient, and professional staff who aim to make customer experiences positive, whether through in-store visits or online services.
Brendan is best and very helping. We are coming back for sure. Thank you!!
July 2026
Marcos was such an amazing help figuring out my bestfriend’s phone!! He was so kind, patient and super helpful. 10/10 experience and a example of why i stay with verizon. I will always look for Marcos to help me out!
May 2026
Owen’s the real deal at this location. He’s not chasing BS sales and being a dirty little salesman like the Wilmington location. No he’s chasing happy customers. His customer service is top notch. 💯💪
