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December 2023 by Max B
This place needs a purge.
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December 2023 by Kaito Ran
Staff got a very off-putting rude vibe
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July 2023 by jamie Z
I would give 0 star to this store. The people work there are mean, know nothing about their product and offer rude service. I asked a few questions on July 24th 2023 1:30pm. The young lady cut me off many times and used her condescending attitude to tell me the difference between their products and correct me for reading the product name wrong (how can a normal person care to figure out which one is called reverence, and which one is called resurrection, such a joke). My three year daughter was interested in the incense dish by the hand washing station, and wanted to touch it by her hand. Once she put one little finger on that dish that lady immediately took that dish away without any apology or explanation, and quickly put it in the back. For god sake, I just want to buy a gift for my friend there but because of her attitude I have to change my mind. Btw I have been to this store twice, and unfortunately I suffered their “service” both times.
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November 2022 by Kelly Cambridgeport
The Aesop in Harvard Square was my first disappointing experience with the brand. The two ladies working the evening of November 11, 2022 were not welcoming and I was not offered not given any samples. Also, they both told me they had plenty of a specific item in stock only to be told later they erred. The employee who greeted me was the nicer one, but she handed me off to her colleague who wasn't as pleasant. The second employee kept suggesting fragrances for me to buy, which I wasn't in the market for. I should add here that I have most of Aesop's product line already. I would have bought all their Citrus Melange Cleanser if they were in stock, but they have been out of stock for months. I still bought one of Aesop's pricey products, but the sales person made me feel like I had inconvenienced her. I am guessing she had a sales goal of fragrances to fulfill and she thought she could meet that goal with me. I spent under 10 minutes in the store and was the only customer there at the time. Also, I don't know if this has relevance, but I am not of the same skin color as they are. That shouldn't matter, but sometimes it does.I get a much better and friendlier experience ar the Newbury Street and Honolulu stores.
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September 2022 by Kailah M. Adefolalu
Finally went in after years of walking past for school and trying their testers outside. So glad I did! Bear (hope I go her/their name right!) absolutely spoiled me! I told her I was buying myself a little wedding gift and she gave me a complimentary bottle of a hand balm she knew I loved and customized my samples for wedding day skin care! The ambiance is peaceful and understated, yet luxurious. Can't wait to come back and try more products.
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August 2022 by Zeynep B. Ay
I love the people at this store, Danielle is very knowledgeable about brass oil burners and I personally like the architecture of the store. Overall highly recommend!
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August 2022 by Danielle Dominguez
Trust me this place is great!
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June 2022 by Jess Reyes
Walked into this location for the first time looking for a gift set for a loved one. I had a lovely shopping experience with the staff being so knowledgeable about the products. The attention to detail does not go unnoticed when it comes to the packaging, ingredients and functionality. Their product range of skin, hair and body care is gender neutral and high quality. The employee even added a bunch of samples to try, which was very thoughtful
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April 2022 by Kailah Lee
Finally went in after years of walking past for school and trying their testers outside. So glad I did! Bear (hope I go her/their name right!) absolutely spoiled me! I told her I was buying myself a little wedding gift and she gave me a complimentary bottle of a hand balm she knew I loved and customized my samples for wedding day skin care! The ambiance is peaceful and understated, yet luxurious. Can't wait to come back and try more products.
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April 2022 by Ros
Sales lady super awkward and always trying to ask me uncomfortable questions
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March 2022 by Oscar Sanchez
It reminded me of Kim and Kanye's house..very dull dirty looking and dreary but the products they sell are supposedly the best around and for that they would get 5*. Ambiance is everything.
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July 2021 by Terry T
Very pushy
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April 2021 by Christophe R.
Friendly staff, patient / take time to explain different products and test them. Good quality overall
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April 2021 by Ellen K.
Not sure why the rating is so low because I had a wonderful experience at the Harvard Square Aesop store. I stopped by to get the famed Ressurection hand cream and ended up leaving with so much more! I had a really pleasant experience with the worker there who was patient enough to explain all the different products and generously let me test all of them (even during the pandemic). I never felt pressured into buying anything, as I have experienced in other non-Aesop stores where employees can be a little aggressive or overwhelming. The employee asked me about my skincare needs and gave me copious amounts of samples to try out other products. Just for the excellent customer service, I'd be inclined to return in the future :)
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August 2019 by Yi Wang
(Translated by Google) Every time I go to spend, I feel very comfortable and very relaxed.
