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November 2025 by Arup Mondal
One of the store managers (I think his name is John) is absolutely stupid and tried to rip me off. He does not understand simple math. I bought a MacBook Air ($955) with MacBook Pro trade in (-$120). So total I paid $835 and a MacBook Pro. When I wanted to return the MacBook Air, the manager said I would only get back $835. He simply cannot understand that this way my MacBook Pro trade in value becomes $0. Tried to convince him for 30 min- but one side he is stupid and on the other side he is rude. Such a disrespectful experience. Eventually I got the full amount back by visiting the store another day when there was a different manager. But overall it was a nightmare.
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November 2025 by Connor Wang
Sold out of certain models but not getting them replenished on time.
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October 2024 by Karl Gutwin
Ordered an Apple Watch online, went to go pick it up and was told that they "couldn't find" the watch band that I ordered. Totally disorganized and shoddy service. They promised me they would re-order the watch band, it's been a month and no follow-up. I won't be going back here again... un-trustworthy.
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October 2024 by Kaushik Patel
have to wait for few min. service was good.
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October 2024 by Minde An
Terrible service. Wait for more than 30 minutes at the desk and nobody comes and helps. The same thing happens to us before. racist?
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October 2024 by Jiang Jessica
Terrible service
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October 2024 by Natalie Lozada
Thi mall does not have much
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September 2024 by Erin (Nire)
it was impossible to get any service here on Labor Day weekend.
I don't think it was the holiday rush though: I pulled out my phone and preordered at boylston instead, took the green line, and got my macbook air instantly when I walked into the boylston location.
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September 2024 by junya iwase
overall the service was good, however it seems they are rather covertly inhospitable on iphone launch days. it seems like they just want to create fake conversation that gives you the feeling they want you to leave. When one of them approached me even though my table was either empty or practically empty they attempted to do this and when I told him I was just having an issue with eSIM and not waiting for my icloud to finish he just gave me a non-answer seemingly due to his incompetence since he didnt understand that I cant just "grab the pin" from the phone I just traded to you and looked at me (when he really should have been handing me a phone so I could call verizon) like he didnt know what to do but wanted me to leave so I left.
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September 2024 by Farah O
I had to rush to repair my iPhone (broken screen no longer showing anything), the staff was very responsive and attentive, phone repaired in 2 hours.
I recommend Genius bar from this store ?
I thank young Zak who helped me make myself understood by the technician ?
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September 2024 by S LG
The host at the entrance was incredibly rude, so rude that I wonder if I ever go back to that store. Fortunately I was referred to an associate who was more knowledgeable.
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September 2024 by Michael Lara
iPhone 13 Pro has been having battery issues for a while. I’ve been paying apple care for 3 years and every time I go in the store they tell me my phones okay and I need to pay out of pocket. Finally decided I’ll just buy a new phone. $360 dollars of apple care down the drain that I could’ve used for a new phone instead . Don’t waste your money on apple care.
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September 2024 by Michelle Hinkle
Absolutely terrible service and a HUGE waste of my time. After three visits to my mobile provider failed to fix the issues with my iPhone (for 4 months since purchase), I ended up with an appointment here for assistance. First, I had an appointment and still waited. (There were a lot of staff so no idea why.) The issue was finally diagnosed and I had to leave the phone there for 3 hours for repair/rebuild. Upon return, I waited again for someone to bring me the phone and was then told that they broke something else and I was getting a new phone free-of-charge. Great... except I expected a 5-minute pickup with my kid in tow and was there for more than 2 hours. The old phone was no longer functional to transfer for setup of the new one and no one seemed to know how to connect to my carrier. They literally ignored me while I tried to do it myself, gave up because I needed to feed my kid and left without a functioning phone. Truly the worst experience and I will never go there for anything again.
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September 2024 by Christopher Anderson
Terrible customer service even from a MANAGER! I came into the store at the Cambridgeside mall to assist my friend who is legally blind. He dropped off his keyboard over 6 weeks ago for repairs. They told him after a week or so that it was ready after ordering a replacement . However he came to the store several times and it still was not ready. These types of trips are much more difficult to plan for a person who is visually impaired. When my friend described how not having a keyboard has hampered his ability to make music and support himself the manage (Chris) pretty much shrugged his shoulders. When we went to leave I asked for a bag to take the keyboard out wjth us as I need a free arm to direct my friend when we walk, and the manager said “we don’t provide those” you don’t privide BAGS?? Its hard to figure whether it was ableism, racism, or just plain arrogance but we will NEVER return to this store. You are better off ahopping online or driving to another town! Trust me!
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August 2024 by Adalyn Kylin
Great service. Very lovely people to talk with
