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April 2024 by Matthew Weinas
The Asian boy with dark blonde hair—I believe his name is Kevin—is very nice.
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March 2024 by Eddy V.
Had a great experience today testing out the new Apple Vision Pro thanks to Jackie who was patient, thorough, and was really knowledgable. Would recommend.
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February 2024 by Valichia Clarke
It's changed so much nothing there
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February 2024 by Kevin Thibault
Good message.
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February 2024 by Sayed Mousawi
Always too busy
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February 2024 by jishwa shah
I would give negative 3 stars if possible. No offense but it seems the staff was quite unqualified and too busy. We were there for 2 hours almost trying to buy ONE phone! They weren't able to switch and kept making us go to t Mobile and call customer service and what not. At the end the sim card on phone was just missing and they had no idea what to do! We had to go at late night to other stores to just get the service back! I HATE APPLE STORE ?
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February 2024 by Lucas L
Not a fan of the system of checkout, would much rather have a visible line or queue on a screen vs. just standing around waiting after checking in.The associates here were all great and knowledgeable but the process of buying stuff just makes it hard to get what you want / get out.Also when making expensive purchases you'd kind of expect parking to be validated.
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January 2024 by Aitor A.
The same day I purchased the product in the store I asked them for a specific invoice, since I live in Spain. They made me fill out a thousand forms and explain everything and agreed to contact me. 2 months later, international calls, and I don't know how many emails from me, they have never deigned to answer.Customer service after the sale was completely null and void.
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January 2024 by Lesley Loise
The service is impeccable. Everyone I talked to was patient and eager to help me. I ended up dealing with James for the larger part of my time there, he was amazing and patient. Really loved the service
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December 2023 by Dolziah Portee Ramos
I had such a great experience! If you have any questions or thoughts about apple products, I definitely recommend you take a visit!When me and my friend first walked in, we were instantly greeted by a great employee, Madelin. She was absolutely amazing, she gave us great advice for present and future purchases, and helped us find what we were looking for. I wish she was an employee in my state , because when I do make future purchases, I want someone with the same energy.In all, if your in want for an app product, I definitely recommend going here, I also recommend talking to Madelin.
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December 2023 by NJ isoke
The front employee butchered the spelling of my name, although I spelled it twice. She didn't even let me see it to correct her mistake. Next, two Caucasian employees immediately went to the Caucasian customers, although I was there before them and was next in line. The third employee also immediately went to the Caucasian customer, although an employee was already helping him. Did it take two to assist this customer when it had to be clear in the system that I was next, or maybe they just wanted the employee of color to help the customer of color? Same ole double standard Boston racism; why should it change in 2023? It is shameful that I am treated with more respect and professionalism in Apple stores in Singapore and mainland China than in my native country, the United States.
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December 2023 by C Delgado
We just went into the store to look at the newer Mac Air laptops for business the store wasn't busy at all when we enter the store they immediately asked if they could be of any assistance which I liked they answered all questions I haven't been in Apple Store in a long time there was no prices the saying goes if u have to ask how much something is that means u can't afford it I could afford it several of them at one time but I still ask how much it was I could go to other establishments and might find a better deal
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November 2023 by Xena Al Qahtani
Excellent and devoted customer service! What a team!I would like to give special thanks to Leibniz for going above and beyond ??The rest of team who helped specially Mat, Olivia, DaveKevin the manager on site 11/6/23Great work ethics ⭐️
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November 2023 by Prof-Mohamed Farag
Apple, big name, but in Cambridge-side Mall it’s tortured and brought down by bad management and reluctance of many-not a single event but repeated- of customer service careless employees. After three visits at different days and times we met a person who pointed out that there’s online appointment system! If the store agent we met the first time was professional enough to advise us to make online appointment we would have saved our time and effort. Amazing careless agents and customer service in Apple Store at Cambridge-side Mall.
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October 2023 by Yangdi Sunny Xue
Worst Apple Store experience ever. I waited 50 minutes to buy an apple watch. Understood there were customers who needed professional help, but for costumers who know exactly what they want/buy, it’s really unnecessary and unreasonable for waiting that LONG. Please improve the customer experience.