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June 2024 by Kevin O’Mara
Ran into an issue after phone upgrade. The store was no help and just transferred me to ATT customer service. Issue was resolved eventually by opening a dispute.
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June 2024 by Jocelyn A. Chadwick
Ms Yvenie B was absolutely professional, courteous, and brilliantly focused. THANK YOU!!
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March 2024 by Ali Barka
After being loyal for over 4 years paying bunch of money every month, I came to this store hoping that I’ll get a real and helpful treatment that could result to a positive solution to my problem of getting highly charged more then the usual,
I got faced to a lady who was there, She didn’t even let me finish explaining to her my concerns why I’m here, i got surprised by her ordering me STOP, LISTEN, and she keeps repeating it, she said she’s the owner of the store, she was having a bad attitude very rude attitude towards me, the way she was that morning it has nothing to do with a real customer service from the real hospitality, and AT$T customer doesn’t not deserve to have that type of employee serving them, cause because of us, AT&T standing up to where she’s right now, and without us AT&T is nothing,
I highly recommend from the high management of AT&T to recheck the staff once again and make sure to put out for us a highly trained staff that will treat us good and presenting the brand accordingly
Cause we all work on hospitality and we all know what’s means, but the service was provided that morning in that store has nothing to do with a respectful customer service
And the guy was with her that morning he was just watching
Store address: 353 fresh pond Pkwy Cambridge MA 02138
I hope someone will take action about this matter cause is really serious.
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March 2024 by Christopher Bartee
Austin jumped in immediately and was very helpful. He worked tirelessly trying to get my new phone updated, and was finally successful. Thanks
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March 2024 by manifest soul
After being loyal for over 4 years paying bunch of money every month, I came to this store hoping that I’ll get a real and helpful treatment that could result to a positive solution to my problem of getting highly charged more then the usual,
I got faced to a lady who was there, She didn’t even let me finish explaining to her my concerns why I’m here, i got surprised by her ordering me STOP, LISTEN, and she keeps repeating it, she said she’s the owner of the store, she was having a bad attitude very rude attitude towards me, the way she was that morning it has nothing to do with a real customer service from the real hospitality, and AT$T customer doesn’t not deserve to have that type of employee serving them, cause because of us, AT&T standing up to where she’s right now, and without us AT&T is nothing,
I highly recommend from the high management of AT&T to recheck the staff once again and make sure to put out for us a highly trained staff that will treat us good and presenting the brand accordingly
Cause we all work on hospitality and we all know what’s means, but the service was provided that morning in that store has nothing to do with a respectful customer service
And the guy was with her that morning he was just watching
Store address: 353 fresh pond Pkwy Cambridge MA 02138
I hope someone will take action about this matter cause is really serious.
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December 2023 by Wu A.
Very bad experience , the lady added 6 equipment insurance to me without any mention,and lie about plan fee. FXXK you all
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November 2023 by Kaweh Dias
Gabriel was awesome and helpful to everyone in the store.
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November 2023 by Jeffrey Lee
Best location at a really easy location. The staff are very relaxed and helpful.
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September 2023 by Ash
Came here at 11:00 on a Saturday and they were not open
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August 2023 by Nanfang Hong
How could possibly you enter the AT&T shop and find nobody here, even after sitting for hours.
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August 2023 by Gabriel Lopez
Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!
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August 2023 by Rubio
Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!
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July 2023 by Kick Drum
I had a great experience at this store. It’s by far my favorite
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July 2023 by Arjun Kelaiya
Gabriel was extremely helpful in walking me through authorisation and getting a new sim card. Highly recommend. Thanks
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July 2023 by Ja Ke
I always prefer a face to face experience but this store is brutal. The process of getting a new phone was way more complicated than it needed to be. I was in the store for two hours and was still unable to get a new phone set up. I had an issue with my new phone and had no service so i returned to the store only to find it closed early. A few days later i found extra charges that I specifically asked about before my purchase and was assured I wouldn't have on my bill. The salesperson either lied to me or had no clue about the charges. Either way this store is terrible, AT&T is terrible and this experience has made me want to find a new provider. This isnt even the whole story, forget about the customer service line and their automated support, its all terrible.
