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October 2023 by Joe S.
I have had the displeasure of working with Zenaida Faller from Block Advisors. After having a meeting scheduled with her in March 2023 to review our taxes, our meeting was cut short because she was too busy. Ultimately she was unable to process our taxes in time for April 15th with no reason given. Instead, she requested an extension. I incorrectly assumed the extension was to give her another week or two to complete the process. Instead she completely ghosted my wife and I for MONTHS. We didn't get her on the phone again until July, where she promised to have an update for us at weeks end. Once again, no update, no response to calls or emails, nothing. Finally with the deadline literally less than a day away, she has the gall to avoid our calls and emails after MULTIPLE attempts to get this resolved. Worst most unprofessional CPA I could ever imagine using. Block advisors were also extremely difficult to work with. Their team were always too busy to take our call and talk through what was happening. Do not trust Zenaida or HR Block with your money. Absolutely not worth the risk of having to pay a penalty due to taxes being filed over SIX MONTHS LATE.
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July 2023 by Google user
We had our taxes prepared in early April and now it is late June, and despite numerous calls and emails, they simply will not return our paperwork. Consequently we have no record of our taxes for the current year, which is unacceptable. Most of my attempts to contact them were ignored, but occasionally when I got through, I got brushed off with \\\"we will pass along the message.\\\" We paid a substantial amount of money for their services, but the office staff simply does not give a **** about their clients. Absolutely horrible service.
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July 2023 by Glenn Sadin
We had our taxes prepared in early April and now it is late June, and despite numerous calls and emails, they simply will not return our paperwork. Consequently we have no record of our taxes for the current year, which is unacceptable. Most of my attempts to contact them were ignored, but occasionally when I got through, I got brushed off with "we will pass along the message." We paid a substantial amount of money for their services, but the office staff simply does not give a **** about their clients. Absolutely horrible service.
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April 2023 by Yizhaq -Izik Engelberg
After the first meeting there, I was told to send documents to the mail of the clerk met with me. It took me four days to get them accusing me that I should have sent them to the App. So I sent to the App. Again, waiting, and than I was accused again that I didn't sent the documents. So I asked, where should I send them to? Can you make sure that the documents are not there because I do see them in the App? I was coldly replied "we will call you later!" and that's it. Since than I didn't hear from them. Extremely disappointing, very frustrating. I recommend not to come close
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March 2023 by Elizabeth Hickson Azocar
I had an amazing experience at this Block Office! My advisor was personable, knowledgeable and extremely helpful. It didn't feel at all like getting my taxes done (or how it has in the past). Zenaida was so sweet and nice, she helped me with my taxes which were more complicated that year due to foreign income. Would absolutely recommend!!
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March 2023 by Øystein R.
very bad experience. verified on the website and showed up at my scheduled time (9AM), and the person at the desk just eye-rolled me and told me my rep didn't actually start work until 10AM (supposedly the website was "wrong"). she then asked me to write down my DOB and SSN on a piece of paper so my rep could access my documents when she came in, at which point I politely declined and went elsewhere.
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January 2023 by Elizabeth L.
I got a call from them today asking if I'd like to schedule to get my taxes done for the 2022 year. I have been trying to get my money back for almost a year! When I got my taxes done last year, the accidentally charged me twice for their services. We went round and round between phone calls and emails and they never resolved it, nor did they ever give me my money back! So today the lady tells me she will see who I need to talk to, and that was exactly how it went last time. I know mistakes are made, and I'm not mad about that! What I am mad about is they never gave me my money back. And each time that I called them, they did not return my call back after the first couple months of going back and forth with them on this. They promised an email, which I was included into, but I never got a response back. So the answer is no! I am not going back to them again! So if you go, make sure you get charged correctly!!!!
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December 2022 by Natasha Mclaren
The lady was rude and dismissive.All these franchises work together but she said no.
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November 2022 by Girln N.
If i could give minus stars I would - dont go to H&R block especially this branch - it seems like the only qualification you need to work here is incompetence...needless to say i didnt even get to the consultation stage because they arent competent enough to even schedule an appointment.
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October 2022 by Christine Seymour
Piting is such a great professional advisor with strong knowledge about international requirements for tax filing since i have foreign assets. I am so pleased i have met her!
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August 2022 by James Cummings
Really frustrating place, don't go here.Unhelpful, Unmodern, Unmotivated.Came to them for help with personal tax filing and filing for an LLC under my name. They took about 6 months of poorly communicating with me before they basically told me that they can't help. Seems like they really don't operate in a modern way. They lost my documents in their software system and don't seem to read or respond to messages in the H & R block online portal. Every time I tried to call over the 6 months for clarity about my tax situation I either got an answering machine or an unhelpful receptionist that always just said she would "take a message and pass it along". When I was asking about help with my LLC they listed some services that they could provide but in a tone that made me think they were trying to persuade me NOT to ask for them, presumably because it would be more work for them.They will say that they can help you with CryptoCurrency. They can't, they clearly don't know what to do.I guess I'll try my luck with TurboTax.
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May 2022 by Kyle Fabel
Without question the most hostile and most rude front-desk of any brick-and-mortar place of business I have ever encountered.From the tax advisor who hung up in my face after taking no accountability for an issue they made on my tax return, to a hostile front-desk when I called back and was informed that 'my advisor was with a client' despite being hung up on 20 seconds previously. Eternal hold is the name of the game at this establishment. If by chance you actually manage to speak to a person who works here, it's never pleasant, and you're usually inconveniencing them by asking them to do their job.I wish I could recommend this place, but I can't. Avoid avoid avoid.
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May 2022 by John Hajjar
My advisor, Nazirali Khalifa, is probably the most disrespectful person I’ve met. He demanded I pay fees upfront, because he said I had tried to do it and wouldn’t want to pay the fees. I mentioned I was doing something wrong because my colleagues got different results and he said he remembered my colleagues also with a bad tone. He had no answer to the fact that they had in good faith and as expected all paid their fees. My colleagues mentioned he was indeed a very rude person but put up with him. I wasn’t willing to do the same.
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May 2022 by Mark Means
I gave my taxes to the front desk at the Crntral Square location earlier this week for my tax preparer, Zeida. I have yet to receive confirmation that she had received them after calling the front desk and leaving messages for her to return my phone calls. Very bad Customer service that I've received! I do NOT recommend this Central Square location to have your taxes prepared!!!
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May 2022 by Abigail Wolowitz
Madeline Gatti is the most incompetent and unprofessional tax analysts I've ever met. She’s simply unqualified and cannot do the job properly even when someone has done half of the prep work for her. She did not provide any useful information on anything, after being unapologetically late for the appointment and utterly disrespectful during the whole process. Madeline Gatti is just unfit for any client-facing positions. H&R Block should not put someone on her last day (I can guess why) in the front office during the busy season. She single handedly ruined all the positive experiences I had with Block Advisors
