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March 2023 by Reid Savage
Have had an account here for... hmm, probably (including joint accounts with my parents) my entire life? 30 or so years? I felt pretty whatever about them for a while, but there were 2 reasons for this rating:1. At one point they re-ordered transactions in my account in order to incur the maximum overdraft. I had one large transaction and many small transactions that happened from the same merchant, but were days apart - and contrary to the order in which they came in/were processed, they made it so that the largest transaction hit first, putting me $10 in the negative, then the 6 smaller transactions (all $5-10) after, so I incurred $35 * 6 overdraft fees. Known as "debit resequencing".2. After that incident, I pared down my usage of this bank, but still used it for convenience. Recently, I had the account negative by exactly $1.69. Before being able to ACH that amount to get it to 0 and call them to close it, they closed it with no notification, and I just found myself locked out of my account, probably deleted. Cool!Don't ever bank here. Horrible rates on every product, horrible management.
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March 2023 by Elena Saporta
I have been a CSB customer for over 30 years and have always appreciated the friendly, personal and helpful attention I receive!
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February 2023 by Donna G.
Worst bank ever DO NOT GIVE THEM YOUR MONEY. Would give no stars if possible for the way they treat long time customers.
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December 2022 by Dan Paikowsky
I had a relationship with Cambridge Savings Bank for the past 10 years or so. Before I started moving my money away I had over $500k in deposits across my accounts. For basic checking and savings activities they are okay, but otherwise bureaucratic, inefficient, outdated, and incompetent.I had to switch all of my business banking to different banks that offered modern and reasonable service because I couldn't operate them in a normal manner with what CSB was giving me. I largely moved my personal banking away after an unpleasant experience with the local branch manager. The final straw on my personal accounts was a decision that they wouldn't complete a wire transfer to a "digital currencies" business. Should change the name to soviet russia savings bank, because it more accurately describes the level of ineptitude and meddling.
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August 2022 by Alyssa M
They’re so nice and super helpful!
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February 2022 by M D
We have conducted a study to see how the bank tellers are treating the minorities. This bank was one of the worst in the city. They have interrogated and discriminated the international students. Especially Ethan is the worst bank teller has been ever seen in this perspective. BE AWARE. Do NOT OPEN AN ACCOUNT in this hostile bank. If you have an account, close it as soon as possible.
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November 2021 by Jennifer C.
Amazing customer service! The Director of the call center reached out to solve a problem. They really understand the customers interest and make it a priority to serve the community!
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September 2021 by Alyssa S
They’re so nice and super helpful!
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April 2021 by Lisa Wilson-Wright
The staff at the Melrose branch of CSB are extremely helpful, friendly, and patient. I enjoy doing business there.
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March 2021 by Bobby Doherty
Arlington heights csb is the most friendly staff. Manny is really helpful and does a great job
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March 2021 by Tom Page
a GREAT place to work. great leadership
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December 2020 by Ana Christensen
This is the best credit union (or even bank) you will ever have the pleasure of doing business with, Period.
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October 2019 by Dennis Paul
I would like to say that the Burlington branch of Cambridge Savings Bank, they deserved a 5 STARS! I have been with CSB for over 10 years, when I moved to North Andover this branch was the closest location for my banking needs. I Would like to say that I had the best experience at this branch with all the employees. They were very helpful with my situation being they I had fraud on my accounts. Also, with the help from Rick in Customer Service, who worked with me the fra
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September 2019 by Gabriel Flynn
I went straight to CSB when I arrived in Cambridge from the UK to set up a student account. I was going to go to Bank of America but I checked out CSB first because of the good reviews and I'm so glad I did. The staff were extremely friendly and helpful. They even made me a coffee while we set up the account. I left with an account open, a working debit card, and online banking ready to use. The nicest experience I've ever had in a bank!
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May 2019 by Scott Merchant
I bank at the 3rd Ave Burlington location and they always go above and beyond. Great bank with fantastic team of staff.
