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December 2024 by John R Kennedy
Really miss First Republic. Harvard Sq office doesn't seem like an operation operated by Mr. Dimon.
Lots of people standing around, have to get assigned to someone before anything happens.
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November 2024 by Dani Sleiman
Best Bank!!!
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October 2024 by Annie Zhang
inconvenient that ATM branch hours aren’t listed anywhere and that the ATM is closed on sundays
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September 2024 by joonsung roh
Even ATMs are closed on Sundays... I don't understand...
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August 2024 by Wusong Road
We regret everyday that we have a business account with Chase due to this branch. Not helpful, very slow response time, and any support you need takes incredibly long.
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August 2024 by J W
Terrible commercial banking and the tellers / floor staff are miserable to deal with
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July 2024 by Kaitlyn Chu, MSN DNP AGPCNP-BC
Card reader does not work so you cannot use atm after hours
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July 2024 by Lâm Python
I was scammed by Harvard Africa Law Association (HALA) and they did not help me to get my money back. HALA advertised an event that Drogba and Weah would come as guest speakers, so I bought the ticket for a very high price to see them. However, on the event day, none of Drogba and Weah came. I only knew that at the checkin table on that day because they didn’t have any announcement before. As a result, I did not attend their Africa discussion and wasted my money for nothing.
I came to Chase and filed a dispute because I felt like I was scammed by wrong information and wasted my money for nothing. Chase created a ticket, but in the end they reject my request. They said HALA told them I attended the event; that’s why I knew the speakers didn’t come. This is a lie. I knew speakers didn’t come because volunteers at checkin table let me know. I did NOT attend their panels. I’m an Asian, so it is obvious that I have no interest in discussions about African countries.
I am very disappointed by Chase. They listened to HALA only. They didn’t listen to me and did not let me show them the evidence how HALA lied. I’m an almost 10-year customer and this is the first time I filed a dispute, but they don’t listen to me. They don’t respect me.
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June 2024 by Josh Caplan
Excellent service. Well maintained branch. Manager was super helpful and knowledgable.
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June 2024 by maria juliana quintero
I travel a lot for work and have visited many Chase offices, without a doubt this is the best in terms of service and customer service. They always help me with all my questions and transactions in a very kind and friendly way regardless of the language barrier. I 100% recommend visiting this location!
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June 2024 by Wu Candice
The branch manager in the lobby on June1st was really bad. He is not only impatient, but also discriminate people. He talked to me without any courtesy , but when another white male customer came, he literally rudely stopped our conversation and showed all his patience to that person and trying to help. I should also call the customer service to report this bad experience I had so far
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May 2024 by Devin Ulibarri
I went in to open a business account on March 22.My colleague and I signed a bunch of papers, spending two hours at the branch. The meeting ended with "we need to review your account" before you may use it.During their review, I contacted them nearly every day to see where we were at in the process. It took them about a week-and-a-half to complete this review.Once it was approved, I went in and signed more papers. These papers weren't really any different than anything we signed before.My colleague needed more time, but came into the branch on April 22.That's when they told us that our account had been closed due to "inactivity".It would have been nice if they had communicated that we had some deadline to sign these papers, and that somehow the account was considered "opened" on March 22, even though it was not accessible to us.At any rate, that was our experience "opening" a business account at Chase.
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March 2024 by Victoria Nguyen
Quick, easy, and friendly customer service — they were super quick to assist me
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January 2024 by B Barnes
Great customer service! Many people around to greet you, usually never a wait, and they don’t care if you’re a member or not for exchanging cash for quarters
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December 2023 by Shawaz
Completely unimpressed with the customer service at this location. If you want customers to visit your branch in order to have basic questions answered, then you should offer free parking. If you can't offer free parking, then maybe you can try answering those basic questions over the phone.Against policy to answer questions over the phone? So I need to allocate an hour out of my day to visit your branch? Sounds great, I'll surely go ahead and do that.
