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April 2023 by A
Now permanently closed...
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January 2023 by mozhgan tadayon
Not very helpful staf, somebody works there his name is Burono all the time lies because he wants make money, we open business account with this bank they stole our money, they never fix that problem, please I just want everyone know don’t go over there.
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January 2023 by RemovedGalaxy89
Amazing branch manager! Helpful and caring staff. Wonderful experience.
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December 2022 by Google user
Not very helpful staf, somebody works there his name is Burono all the time lies because he wants make money, we open business account with this bank they stole our money, they never fix that problem, please I just want everyone know don’t go over there.
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August 2022 by Bruno Oliveira
Terrible customer services!
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May 2022 by Yuge Ji
Do NOT use Citizens Bank. They did not mention a $10 monthly service fee when I opened an account. I soon closed the account after going in to their branch office three years ago but the account did not close and they have been charging me $10/month with no notification ever since. That’s $430 of invisible “maintenance fee.”
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September 2019 by Maryam Najafian
I rarely write reviews. If I could give zero stars I would have. Terrible service. Their staff are unable to type the information correctly multiple times I had to go back and forth physically to their office to fix it. Horrible branch.
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August 2019 by Boyu Zhang
Not very helpful staff. I had a wire transfer into my checking account and went in to ask for a wire receipt since I couldn't find the receipt I got in the mail. The teller told me she can only see the transaction but couldn't help with the receipt, and she referred me to this guy named Josh who potentially could help. He simply said no we don't have it. When I ask that what do you mean since I received it in my mail, and I just couldn't find it now so I'd like to get another copy for my mortgage, he replied with "at the time of the transfer? We don't have it now". Before I had a chance to ask some clarification questions, Josh went away and didn't try to help further.
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April 2019 by George
Everything you need from a bank and friendly service.
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March 2017 by Neo
Friendly people, lots of space, good service, no lines.
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October 2016 by Ruth Kercy
I love it here!!!!
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September 2015 by Ben M.
I came here one day to get a few rolls of quarters. I was greeted by the friendly manager at the door, who tried to soften the horrible service he knew I was about to experience. I went up to the teller, handed over the cash amount equivalent to my requested amount of quarters, and I immediately got grilled about how it costs the bank money to provide rolls of quarters! I was stunned and almost considered leaving immediately then, but the teller reluctantly provided my quarters. I have never, ever been told this at any other bank branch in my entire life. This bank branch of Citizens has the worst customer service ever.
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September 2015 by Alexander M.
I came here one day to get a few rolls of quarters. I was greeted by the friendly manager at the door, who tried to soften the horrible service he knew I was about to experience. I went up to the teller, handed over the cash amount equivalent to my requested amount of quarters, and I immediately got grilled about how it costs the bank money to provide rolls of quarters! I was stunned and almost considered leaving immediately then, but the teller reluctantly provided my quarters. I have never, ever been told this at any other bank branch in my entire life. This bank branch of Citizens has the worst customer service ever.
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January 2014 by T J.
Do not trust this bank!! i have been cashing my work check here for @ a year now. After cashing my check, i had gone into a store to make a purchase and was told my 20$ bill (which i just got from this branch) was counterfeit!! what? how? from a bank?? Ok so i call them, they say bring it back in to us, so i do that and they then tell me that i shouldve checked my money, "that i just got from them"!! before i left the bank.... they then take the 20 to destroy it and i'm out 20$..... The fact that they gave me a counterfeit bill, then they have the nerve to say "oh well you should've checked your money before you left!!! Ok how bout you do your job and check the $ that you distribute to your customers??? how bout that citizens bank on portland street in cambridge ma?? how bout that?????? And for the manager at this branch, useless!!! Thank you, and i will never step foot into your bank or any other citizens bank again.... so remember people check your $ before you leave the bank, ummmm ok.. didn't know we were responsible for what $$ the bank distributes!!!! REALLY?? horrible customer service!!!
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August 2011 by A Google User
Thought at first, since I had business in Harvard Sq. I'd go to that branch, but there was a big construction job, which when added to the general non-availability of parking in the square equals a giant buzzkill. This much better, and they share the bldg w/Google, so how cool is that?
