April 2021 by Adrian Cheng
BEWARE! Citizen's bank would not honor account opening bonus, AND has bad customer service.When I opened the account, I was informed by clerk I have 30 days to deposit 15000 into the account and leave money there for 2 months to get the bonus. 4 months later I don't get the bonus and called. They told me 2 different versions. Version 1 it needs to be done at account opening day. Version 2 it needs to be done within 10 days. That's 3 different versions. I explained this to the branch, branch escalates to the office of the chairman. They don't care and just keeps on pushing responsibilities. Branch says they can't do they need to escalate. Chairman says they can't do only branch has the ability. Honestly, they don't care. Bank somewhere else. At least TD bank and Bank of America do take care of things and see their customers valuable. Citizens doesn't.
