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January 2024 by Heinrich L.
Processing time. Got a message that my medications are ready to pick up. There was a wrong label and it tock them 30min to print a new label.
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December 2023 by Tom S.
My doctor submitted a prescription on 18-Dec-2023 -- plenty of time to fill by 31-Dec-2023, when I actually need the medication. The CVS robot says that the prescription is "delayed", presumably because of supply-chain issues. I can find NO mechanism to actually speak to a human at the pharmacy. This is astonishing, because while I'm standing in line for a pickup (as I always have to do), I see and hear that the pharmacists are always on the phone with several calls waiting. It is not unreasonable for me to want to speak to a human about a prescription that is already delayed. I'd like to know things like whether this is likely to be filled in the next 2 hours. It's Thursday afternoon, and if CVS can't fill it by Sunday then I'll have to have my doctor cancel the prescription with CVS and send it elsewhere. This is just nonsense. So far as I can tell, CVS is doing all in its power to drive me away.
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October 2023 by Mary K H.
If I could give no stars, I would. The pharmacy has completely messed up a time sensitize prescription. I have been using them for seven years but will switch everything to Walgreens due to their incompetence. First, I called a few days before I would run out of my medication and was told it would be ready in a few hours. I never received a text, which I always do, so I called back and the system said it was processing it. Still no text, so I call back and wait on hold for an hour and fifteen minutes, with no one every answering the phone. Then I receive a text that the medicine is ready and I go to pick it up and instead I am told that it was transferred to Walgreens, as per my request. I did request the transfer, but after I received the text. Just now I went to Walgreens to get my medicine and I was told CVS never transferred it. I am leaving for a trip tomorrow and now may not have my medication due to the incompetence of this CVS.
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October 2023 by Paula C.
The CVS on high Street in Medford Massachusetts has the poorest customer service I have ever encountered. I received a text message last week asking if I wanted a specific prescription refilled. I called and could not talk to the pharmacist to check on which prescription it was but they suggested I leave my phone number and they would call me back within 24 hours. It is now been one week and I have not received a call back, but I have received two follow-up texts on that prescription. Today I called and try to talk to the pharmacist and was again told that I had to leave a phone number and they would call me back. I'm going to look into Walgreens for my prescriptions.
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October 2023 by Colin F.
Long lines, weird ever-changing hours, prescription delays. The only reason I've been using this ridiculous place is because I get discounts through my employer, but this morning I decided that enough is enough and called the Belmont Pharmacy down the street. They told me I couldn't transfer my prescription from CVS because they can't get through to the CVS pharmacy over the phone! It's true; the CVS staff now routinely ignore phone calls...I've heard their little caller ID announce "17 pharmacy calls...18 pharmacy calls..." and counting. Clearly, draconian management practices and staffing shortages (understandable! Who in their right mind would work for this place!) have brought this establishment to its knees.
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October 2023 by Paula J.
Pharmacy is ridiculously understaffed. Often has 20-30 minute lines. They don't bother answering the phone. Will take my business elsewhere.
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October 2023 by Tom T.
Your average CVS. It was well stocked and had what we needed. There's always a crazy customer in CVS, and this one was no exception.
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September 2023 by Dave D.
The pharmacy here has really gone downhill. I have a prescription that I've tried to get filled 4 times. Each time the prescription just goes back to being 'ready to refill'. I called and they said they'd have it done in half an hour, but when I went in not only wasn't it ready, but they refused to even deal with it because of their afternoon break. Calls to the pharmacy take up to an hour to be answered. The line for the pharmacy can be up to 30 people, with only 1 person helping customers. I don't know why CVS wants this pharmacy to fail so badly. It's sad that they aren't willing to pay for a couple of extra people in the pharmacy, and would rather have customers leave them.
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September 2023 by Brian S.
No matter what I do, I'm opted into auto refills and proactive refill requests every time I pick something up. They don't even ask anymore at the desk, they just sign you up even if you make it very clear you don't want them to contact your doctor EVER.To make it worse, this location RARELY picks up the phone, forcing you to go in to cancel refills and cancel the insurance claim. It's infuriating to have your insurance deny your claim because they think you're trying to fill something twice, when it's just CVS being deceptive.
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August 2023 by Chris Z
Do not get your China visa photos here. The staff were very nice and helpful but they simply do not have the proper setup or equipment to create satisfactory photos for strict visa photo requirements. The guy literally told me that "9 out of 10 people come back because they get rejected." That's a major yikes from me—visa rejections cost a lot of time and money.
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August 2023 by Jessica B.
This place is criminally understaffed, and the staff that is there has to deal with the rude and aggressive behavior of customers who don't get their prescriptions on time or have to wait in long lines. The staff itself is great but they are set up for failure. They don't have time to answer the phones, they are scrambling to fill orders while the lines back up. I have to start going somewhere else because every time I try to fill a prescription here it's delayed by days.
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February 2023 by Isha Malekar
So bad and untrained and understaffed cvs
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November 2022 by Alexandre Kaspar
Understaffed, but they did a great job with what they had so I'm fine with it being a bit slow.
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May 2022 by Adriane B.
When I went in to CVS this afternoon to check on a product, the nice sales associate who usually helps me said he had to ask the manager. The manager came over to the shelf which usually houses the item and said, "I don't know. I don't order the stuff." With that he walked away in a huff. It was clear that he couldn't care less. And with attitude he shouldn't be manager or even sales associate. As I really need the product, I ordered it online from Target. They are helpful and treat customers with respect.
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April 2022 by Dan B.
Always problems and always unprofessional. The pharmacy is the worst of the worst. They always make mistakes. When there are any questions they always defer to the help line. If the employees do not know CVS products, services, and policies what are they getting paid for? Then to add insult to injury they advertise the pharmacy as open 24 hours/day. On the app and all posted hours this is advertised. Go in there and they are closed from 1:30pm-2pm everyday. These hours are not posted in the store either. Talked to the OperationsManager and all he had to say was that there were signs and sorry. He was wron g and I pointed it out, and he became rude and defensive and said "Get out of here buddy" after I walked away and was walking out the door. Later when I called to talk to a manager he was the only manager available and he said his behavior. He went as far as to call me names. Stay away from this place at all costs. They do not respond to their surveys they give they say are important. They simply do not care from low level employee to managers. The one thing I can say positive about this location is that they do have 2 employees that seem on the Autism Spectrum, which is great, but if all standards for operating a store are neglected then this doesn't matter much.