CVS in Harvard Square is a convenient location close to Harvard University and the MBTA T stop, making it easy for students and locals to access. The store is spacious with two floors, offering a wide selection of items including appliances, dried foods, frozen foods, skincare, beauty products, and pharmacy services. The store is consistently well-stocked and clean, providing a reliable shopping experience. Many customers appreciate the solid selection and fair prices, especially with the ExtraCare Plus membership, which offers discounts and CVS bucks through receipts. The pharmacy team is praised for their hard work, friendliness, and efficiency, often working under pressure but still providing excellent service. However, the overall staff experience varies; some find employees to be rude, dismissive, or slow, especially when assistance is needed. Many skincare and hygiene items are locked up, requiring staff help to access, which can add time to shopping. Self-checkout machines are often unreliable, causing frustration, though staff at the register are generally helpful. Pickup orders are considered convenient, and the store's location is especially popular among students, but some feel that prices remain high despite app coupons and rewards, which can sometimes glitches. Customer service experiences differ, with some staff members going beyond to assist, while others are less helpful. Overall, CVS Harvard Square is seen as a reliable, well-stocked store with friendly pharmacy staff, but improvements in employee knowledge, customer service, and checkout technology could enhance the shopping experience.
