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January 2024 by Blu Igel
These guys are absolutely fantastic. I fried the PCB on two HDDs and was scrambling to find a recovery service in the area. With these things the price is often secondary to the feeling of safety that I want from a company that will handle sensitive data.I was impressed by the 5.0 rating (72 reviews at the point of writing this) and I decided to try it out.I filled out the online form and within 10min I had a reply from the guru. I dropped off the drives at the Harvard Sq. location, in the hands of a very kind woman sitting at a reception desk right outside of the elevator of the 4th floor of a big office building. I took pictures of the drives and emailed the guru.Within 48 hours they got back to me confirming the issue and sending A LOT of extra information and proof they could access the data, including the file structure and picutres of various analyses. At this point I had commited to nothing and paid nothing.I asked for the data to be recovered and used the 14 day 500$ dollar "cheap version".Already a few days later the Guru emailed me saying that they had the data, what what kind of OS I wanted the recovery drive to be formated to. I was also asked to pay, they gave me many options, emphasizing that they prefferd non-paypla and non-credit card due to fees. I ended up paying with Zelle and again within 10min I got responses, clearly written by a human, reassuring me that the transaction had gone through and that I could pick up the rescued drive whenever.I picked a brand new external HDD 2TB drive the next day and would recommend this service to anyone. Very legit, very trustworthy, very proffesional. I am blow away.
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June 2023 by John Houton
I'm so glad I found DRG to save the day. Before I found DRG I was stuck with choices either outside Massachusetts and far away with too much uncertainty. I just didn't trust what I was hearing or reading. Reviews of other services made me think twice. However, I was so glad to find DRG. The reviews were great so I chose DRG. Let me tell you you can't go wrong with DRG and Petri. They delivered with total success and all my worries went away. They make it easy to drop off your storage device or other hardware and provide a quick turnaround and will get all your data back for you. My thumb drive broke and I needed expertise and trust. I researched and found DRG to deliver on both. I am thankful for DRG's professionalism and friendly service. They understand your situation and deliver 100% satisfaction. I now know where to go anytime I have a problem with storage. DRG saved me by recovering my data at a great price with timely service. Trust DRG to get it done right and fast when you need it with great service and support. :-)John
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May 2023 by Nat Amundsen
They were quick to respond, a decent price for what they offer. They communicated very well with me.
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April 2023 by Jose Oscar Mur-Miranda
Petri and his staff were very responsive and helped in every way. I thankfully got all my data back, but more importantly, I felt guided and assured at every step.
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March 2023 by Harish
They were very helpful during a stressful data recovery situation I was in. I would not hesitate to work with this company. Honest people.Update: We chatted through a WhatsApp call and text a few months ago. We didn't do a recovery together, but I was so appreciative of the thoughtful way you guys handled my situation.
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March 2023 by Christine B
I highly recommend Data Recovery Guru. Petri and team were professional and responsive from the start. I work in the design industry was having issues recovering very important files from my hard drive. Upon receiving a reasonable tentative quote I dropped off my device at the Data Recovery Guru Cambridge office. The next day Petri let me know that my issues were solely due to a faulty cable connection. The team personally returned the hard drive directly to my apartment with a new connection cord, all free of cost including the service of inspecting the device. I will 100% be contacting Data Recover Guru for any future device issues that I may have and recommend them for your own hardware issues. Thank you Petri & Team!
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March 2023 by Nancy Tozier
I can't say enough good things about this company. I drove three hours to bring my drive to them to get back important lost data. They were lightning fast, courteous, friendly and eager to help, all at a great price. I'd never go anywhere else. I'm so glad that they showed up in my Google search! saved our necks!
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March 2022 by Tal Baz
In early December, as I was preparing for a talk I needed to give abroad, my old external HD dropped to the floor and stopped working. I had a ton of material on it and was really upset (with myself). I received a recommendation to try Data Recovery Guru from a source I highly value, and contacted Petri immediately. Everything went smoothly from there - the conversation on the phone, the drop-off at the store, and the communication around the results of the diagnostic process. The timing was very tight, and I wasn't sure until the last moment that I will be able to have the material I needed for the talk. The day of my flight, as promised, Petri actually came himself to deliver the new drives to my house!!! I found that incredible, and I will always continue to rely on this team for any malfunctions that will (for sure) come my way. Thanks so very much!
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March 2022 by Parker Tichko
Recently, Petri and his team helped recover a failed external HD of mine that contained files dating all the way back to ~2001. While I was initially hesitant to use a data-recovery service, I found Petri and his team were completely professional, communicative, and had business policies that seemed very fair to the consumer (e.g., a free diagnostic report, you don't pay a dime if they can't recover your files, etc.). Petri picked up the failed HD directly from my residence, and then emailed me some information about the drive, following his free diagnostic assessment, including his intuitive probability of the chance of recovery. Based on his diagnostic, I decided to move forward with the data recovery. During each step of the recovery process, he emailed updates, including screen shots and information about why the drive failed and the progress of the cloning process. All-in-all, he was able to recover ~90% of my files, including some priceless photos of my family. I would recommend Petri and team to anyone who is looking for a data-recovery service.
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March 2022 by somaneh bouba diemé
Again, thank you so much for your support, Petri. I really appreciated your swift responses, your courtesy, and the quality of your work and the way you communicated every step of the way. Thank you a ton for helping recover priceless memories and data! In health,
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March 2022 by Tim Dwyer
A power surge fried parts of my computer, including my hard drive. I took the drive to DRG, conveniently located in Cambridge, and they were able to recover the entire contents of the drive for me! They were excellent to work with, extremely professional, and gave me email updates every step of the recovery process. Their service even went above and beyond by getting a nice external hard drive with all my lost data hand delivered to my door! While I hope to not have another hard drive failure like the one I had, I would certainly work with DRG again.
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March 2022 by Heather DeVincent-Cook
Excellent experience! They recovered all of our files and it was very affordable.
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March 2022 by Julian Brown
Helen and Petri are professionals. They offer top tier service at a better price than any of their competitors. On top of that, they clearly strive to provide a buttery-smooth customer experience. Go here first.
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March 2022 by Ashley Eisenman
Had super important files on an external HD and it just...died. Panic sets in and then I found Petri.He recovered ALL of my files in a matter of hours. He's friendly responsive and downright nice.If you are reading this and panicking because you think you've lost files, take a deep breath and call Petri.
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March 2022 by Alison Parker
I must admit, I was a little skeptical at first seeing ONLY positive reviews for these guys. They lived up to it, though. They were able to, quickly and with great communication, recover my mother's emails (from her late husband -- thanks again, she's thrilled!) and files from an old iMac with a failing hard drive she hadn't backed up. They picked the computer up from my home, explained every step along the way very clearly, and were willing to prove access to (and successful recovery of) files before expecting payment. It made us feel much more comfortable moving forward to know what files we'd get back and that we weren't just throwing money into the wind. I hope to not need data recovery services again, but if I do, I'll be going back to them. Their level of service and their results just can't be beat.
