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February 2024 by Phineas W.
I came into design within reach and my life has never been the same. Andrew and Adam extended some of the best service this side of the Mississippi (I think). They are both good men, and thorough. You would be hard pressed to happen upon two people as exceptional and dedicated to their charge as these two fine gents who where by serendipity set upon me today. I recommend without hesitation this destination to anyone who appreciates good feeling and fortune.
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October 2023 by Briana Gerrish
The item I ordered was delivered after a back order of several weeks longer than projected and was missing half of the parts. The delivery company blamed DWR and DWR blamed the delivery company. Rather than working quickly to resolve the issue I was caught in a cycle of finger pointing. Horrible service for an extremely pricey unit. I finally said forget it, take the item back I want a refund. DWR confirmed they would refund me only after the delivery company picks up the half delivered parts. The delivery company now is not being responsive with a pickup time. For these prices I would expect better service
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September 2023 by Helle
As a Dane living in the US, I was so pleased to find a place that sells Danish design items. I ordered a home decor item which DWR had on sale for a great price, I got free shipping and the item arrived in less than 3 days, carefully packaged. The experience exceeded all my expectations, and I’m very happy with my new decor item! Thank you, I will be back to make more purchases soon.
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August 2023 by Aquarius
This DWR location offers a good selection of furniture. Designer seems to be busy with their own projects on hand, so it might be a better idea to actively asking about your concern or check out yourself.
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August 2023 by Christina Allan
I went in on tax-free weekend to purchase an office chair. Even though it was fairly busy, Andrew was super helpful and attentive! I ended up ordering a custom version of the chair and he was very easy to communicate with via email on the custom order, as well as thought ahead and had me pick a backup color in case my first choice fabric wasn’t available. Can’t wait to receive my new chair!
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August 2023 by Lisa Panich
We needed advice with our older Bertoia chairs, which scuffed up the floor. David Dachowski order clear glides for us and even installed them on a chair to show us how to do it. He went out of his way to provide excellent service in a minimum time period. He is perfection!!!!
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June 2023 by Manish Choudhary
Just terrible terrible customer service. Ordered 4 counter stools, they are in stock, I was promised delivery by FEDEx. DwR realized it’s probably cheaper to ship this via local consolidator, and they changed delivery method and delivery dates. No response from customer service even after 7 remindersJust messed up our event and with no options .Never again are we ordering from DWR, this is with DWR online
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May 2023 by Ava Kam
My mom recently went to DWR to purchase chairs. However, when she went she felt that she was not treated with the same respect that the surrounding customers were receiving. When she asked a question regarding the chairs, the sale person gave her a very short response with a snobby attitude and told her to go downstairs to look at it herself, when in comparison to the other customers the salesperson would guide them themselves and thoroughly explain the product. Compared to her previous experiences at other locations, she felt that the customer service was very unfriendly and lacked care.
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January 2023 by Rai H.
?how many times have I been to this place? 5+??summary: got most of furniture pieces from DWR.?service: Michael was friendly and helpful.??♀️would I revisit this place? Yes
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January 2023 by degen league
We received a gift from a friend which was made by Design within Reach. We wanted to return for a different item that fit our home better but were told you cannot return an item and get a credit or even do an exchange. The return only goes back to the original card of the purchaser, in this case informing the gift giver of the return. Insane policy and now we are forced to keep a gift we don’t want. Doesn’t encourage us to ever shop here or give a friend gifts from here again. Update your systems!
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January 2023 by Stavros Macrakis
High quality at very high prices. Large airy space, helpful staff.
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November 2022 by Raphael Matto
I had the best service experience of my life at this DWR (I’m mid-40s). The staff is wonderful! I worked with Adam L & purchased about 15 items over a 1/2 year period to furnish my new apartment. This was smack in the middle of the pandemic when there were heaps of supply chain & availability issues. Some of the items arrived quickly, within a couple weeks, others were delayed by months. Adam set expectations & guided me through all of it, provided updates, made sure I was getting the best sale prices, rushed to correct a couple mistakes for free (I’d forgotten to specify the leg color on a desk, and a table showed up in a different wood), and offered an incredible discount on one item I’d ordered that changed manufacturing locations & looked a bit different. He was so knowledgeable, helpful, and patient, esp with fabric choices, and some waffling on my part trying to decide between chair and sectional sizes. It really was the best retail experience I’ve ever had, both with the build-quality & beautiful design of my purchases and with the service—I’m so happy with how my apt turned out. I also worked with Andrew on a couple days when Adam was out, he is so relaxed & great, too, & the store manager, Margaret, who is wonderful, warm & friendly—she extended a sale date for me, & pulled some strings in a tricky situation. Delivery crews were also fantastic, navigating everything up a narrow steep staircase to my attic apt, and assembling everything quickly & expertly right there. One piece of advice: it’s good to know which type of delivery service an item is attached to—some usually larger items are linked to “white glove” delivery & can be partially unpacked in the street to squeeze them up tight spaces, & are assembled on-site. Other crews (standard service?) are only allowed to leave items on a front porch if they don’t fit in a door or up a staircase. So I’d recommend asking which type of delivery service an item is attached to, otherwise you might be confused or disappointed when something is left on your porch instead of being brought in. Anyway, highly recommended! I will always purchase through the store & not online for anything significant, it just really helps to have someone from the local store in your corner in case something needs to be returned, or to get status updates, etc. & I like knowing I’m helping out the local branch :)
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November 2022 by Raphael M.
I had the best service experience of my life at this DWR (I'm mid-40s). The staff is wonderful! I worked with Adam L & purchased about 15 items over a 1/2 year period to furnish my new apartment. This was smack in the middle of the pandemic when there were heaps of supply chain & availability issues. Some of the items arrived quickly, within a couple weeks, others were delayed by months. Adam set expectations & guided me through all of it, provided updates, made sure I was getting the best sale prices, rushed to correct a couple mistakes for free (I'd forgotten to specify the leg color on a desk, and a table showed up in a different wood), and offered an incredible discount on one item I'd ordered that changed manufacturing locations & looked a bit different. He was so knowledgeable, helpful, and patient, esp with fabric choices, and some waffling on my part trying to decide between chair and sectional sizes. It really was the best retail experience I've ever had, both with the build-quality & beautiful design of my purchases and with the service--I'm so happy with how my apt turned out. I also worked with Andrew on a couple days when Adam was out, he is so relaxed & great, too, & the store manager, Margaret, who is wonderful, warm & friendly--she extended a sale date for me, & pulled some strings in a tricky situation. Delivery crews were also fantastic, navigating everything up a narrow steep staircase to my attic apt, and assembling everything quickly & expertly right there. One piece of advice: it's good to know which type of delivery service an item is attached to--some usually larger items are linked to "white glove" delivery & can be partially unpacked in the street to squeeze them up tight spaces, & are assembled on-site. Other crews (standard service?) are only allowed to leave items on a front porch if they don't fit in a door or up a staircase. So I'd recommend asking which type of delivery service an item is attached to, otherwise you might be confused or disappointed when something is left on your porch instead of being brought in. Anyway, highly recommended! I will always purchase through the store & not online for anything significant, it just really helps to have someone from the local store in your corner in case something needs to be returned, or to get status updates, etc. & I like knowing I'm helping out the local branch :)
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September 2022 by Y. S.
Ordered a set of patio furniture early summer. It is now mid-September and in spite of delivery date for entire set for early JULY, they have yet to ship me the MAIN TABLE, which means I haven't been able to use the chairs and bench I purchased as part of this set. BEYOND INCOMPETENCE. LIES and MORE LIES. I will never shop here again.
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July 2022 by Vicki Klein
We bought an Eames Lounge Chair and Ottoman. Everything went so well until delivery was backed up and communication with our salesperson/manager fell apart. We were told one thing and then another. We had to chase down people in charge for answers. They couldn't even get the delivery on time after they screwed up. Now we are trying to return the chair and ottoman and need to pay for the return and restocking fees. It's been a week since we've heard from anyone after our salesperson said a pickup would be scheduled earlier this week. Even today, after being promised someone would call, no one has. For the price we paid for this chair and ottoman, and for the price we now have to pay in return fees, the customer service (or lack thereof) is so ridiculous that I can't imagine anyone wanting to invest in this store for anything. Everything should be top notch at these prices especially the customer service "white glove" treatment. It's been a total headache. Never again.