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January 2024 by Shelley Hallman
Lively Place!
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January 2024 by Abhishek Bhardwaj
The cappuccino I ordered was inexpensive, and great value. Moreover, it had the perfect warmth, taste, and sweetness for a cold rainy afternoon.Vegetarian options: Coffee. Donuts. Hot chocolate.
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December 2023 by Adelaide Vazzana
I go here often because it is the closest coffee place. They somehow mess up my order about 70% of the time. That being said, the food and coffee are passable when done right
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November 2023 by Cai Davis (Max)
Good dunkin' location in Harvard Square. Generally has pretty good service but I've been burned a few times in the past so make sure to doublecheck your receipt after ordering and let the staff know if theres a mistake. The staff are very friendly! There is also good outdoor seating!
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November 2023 by Burak Harmankaya
there is only one staff member working here and they are really slow, definitely don't come here, you can wait even an hour for a
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November 2023 by Jonathan Mast
Similar to other Dunkin experiences. The place was a bit dirty though, with napkins on the floor and tables not wiped.Wheelchair accessibility: Available from west entrance
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September 2023 by T W.
Have you guys ever been to a place and the first couple times it was great and then all of a sudden it seems like you're being targeted and not in a physical way but small little slights.Well this place gives me that feeling. My first few orders were no problem then all of a sudden. Drinks weren't ready, my food items was missing things (white cheddar instead of that good crap) Between them not having items and the staff "CLEANING" right in front of you at the register and not saying a word until you speak is crazy.I placed an online order before I got to work the sandwich was ready. I checked before I left and of course that yellow cheese. Ugh !So I politely asked the lady behind the counter did they have white cheddar. She informed me that they didn't. So okay I took that loss. (Def should put that on the App) and waited another 4-5 minutes for my coffee. I got my coffee everything seemed legit so I walked to work, I get to work, eat my sandwich, go to taste my coffee and to my surprise DISGUSTING. This isn't what I ordered so I walk back. I get to the counter and I'm pretty sure It was manager who was cleaning the counters didn't say a word until I spoke. As I was telling him the coffee was wrong & if he could do it over he proceeded to take my cup add 3 pumps of FVS and TELL ME there was already 5 in there. Obviously I wouldn't have brought it back if it was made correctly so for 2 minutes we went back and forth about how they put it in there (A LIE) and if I wanted more I should have said that. Are you guys f******* stupid! How rude is that. Did you taste my coffee? Did you personally make it ? NO. Get your s*** together I will not be coming here ever again idc how desperate I am.
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September 2023 by Murtala Mohammad Abubakar
Located at the junction of JF Kennedy Road along Harvard, I enjoyed a very delicious breakfast.
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August 2023 by Ann-Kristin Ritter
The staff were quite rude and messed up many orders. Everything I got was wrong and when I asked about it they told me to get a receipt but they hadn't given me one. Grilled cheese was terrible,coffee once I got it was good.
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August 2023 by Joshua Yell
Good location. Different decor inside, really nice gives an old timey feel. Fast service, good coffee.
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July 2023 by Faith Cook
Jeff is the best!! Always has a positive attitude and is a joy to see!
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May 2023 by Luz María Berumen
If I could give negative stars, I would. There's this HORRIBLE middle eastern woman in her 50's I think (?) who shouldn't be allowed within 50 miles of food. Every time I ask for coffee is watery, cold, and tasteless, donuts are dry and she can never seem to follow the recipe for the simplest breakfast items, she'll often say that they've run out of ingredients to prepare it properly. Last Friday I think I asked for some ketchup and she gave me one single packet and then complained when I asked for more. She is very rude to customers and will argue with you on the spot if you say anything. This has been my go-to location for a while due to convenience, but after a few bad experiences with this lady, I will never be coming back.
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February 2023 by Keiichi Hashimoto
I LOVE custom Cafe Latte with Extra Shot(s), small sized Hot Macchiato with whole milk no suger with sweets of the day and or nite !my main coffee in Amerika when I can not make myself.ESSPRESSO is bity, smooth and rich at same time always.I realize each Dunkin’ makes slightly different depends on who is making and this man at Harvard Sq brunch is awesome coffee maker with my specific requests. Each brunch has different water, water pipes and workers, so as I am extra picky when it comes about coffee, I even take bus to enjoy the best possible.he knows what he is doing.find your favorite coffee experts in your life circle ！
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December 2022 by Darline Green
Made my coffee wrong 3 times after having me wait for several minutes before initial remake occured.
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November 2022 by Zakiya Fitzgerald
If I could give negative stars, I would. This location has the worst customer service I’ve experienced in years. It’s been 2 days and the situation has only escalated. At this point, I’ll never come back & I suggest no one comes to this location. They argue with customers over mistakes on their part and short change you on refunds. Absolutely unacceptable.
