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December 2023 by Ulisses Silva
I went to the bank yesterday to make the transaction since my company’s account is there. I made a wire transfer and got the receipt. The next day, they called me and said the transaction couldn’t be completed and I had to wait. I called later a few times and two times the attendant shouted and hung up on me, they told me I had three options, either wait, cancel the transaction, or get all my funds and open an account on another bank. The person’s who made the transaction said the manager would call me to justify the poor service, and that didn’t happen. I am really disappointed with this bank and the location.
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September 2023 by Hilary F.
I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I have had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.
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August 2023 by Rick G.
Went in the central square branch with a few questions and to close a savings account. Service was quick and pleasant.
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October 2022 by Latoya L.
Where do I start? Michael Reid is the branch manager for the Kendall and central sq branch, with little to NO follow thru of customer service. As a business owner this was a NIGHTMARE! Every accuse in the book as to why he setup my acct wrong then tried to tell me that (Eastern) does not accept ACH payments..impossible smh. Does not follow up with calls and emails. Gave me invalid bank checks, vendors could not cash the checks...nightmare. LESS then 6 mos and closed my accts. The excuses were enough. Several internal complaints about Michael Reid. Inaddition, he was promoted to trainer only to have various complaints about his performance and numerous errors with other customer accts. From a management stand point, I recommend follwing up with customers cpmplaints about this guy...listen to your Customers! All the stories are the same, not quintessential.
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August 2021 by Fortune Jackson-Bartelmus
Great people. Great banking. I highly recommend Mike Reid at Eastern Bank. Best banker ever! Treated me like family.
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December 2020 by Bil Lewis
I have always been treated with such respect and friendliness. Everyone I have ever dealt with at Eastern Bank over ~15 years has been wonderful. I am a tiny, tiny customer. I try to treat my clients as well as they treat me.
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August 2020 by Alvin Qu
The black associate there has very terrible customer services. No say hi when she saw me
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August 2020 by Huy Le
The black operations associate there is not friendly at all. No greeting. She needs to train to be better oa.
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August 2020 by Joseph Lavoie Jr.
Employees of this bank do not seem interested in helping me do business with them. I'm getting the "it's not my job" impression, as I keep being sent forms as if I'm not already a customer with accounts at this bank. Very disappointing.
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June 2020 by Francis M.
The worst bank! It takes an hour or more to reach a person on the phone. The staff do not know any questions when they are asked. I would give them a negative if I could. I am looking for a another bank ASAP!
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September 2018 by Khalil S.
I have recently become a customer of Eastern Bank after being a long time customer of Bank Of America due to BOA ridiculous fees. However the customer service is worlds apart. I have visited two different branches to request a print out of my bank transactions and both times the tellers exhibited poor customer service. Eastern Bank you really need to take a closer look at your customer service training
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January 2018 by Union S.
People the workers are nice but eastern bank is flat out racist. Often I am not only the only white person in the bank I have had my identity taken from my account and I believe I do believe the bank enjoys my suffering. I believe this bank is racist to its core foundation.
