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February 2024 by Wilson Ortiz Perez
Very efficient, the only concern I have is that there is no one to assist you in Spanish, I hope that concern changes, otherwise excellent.
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January 2024 by Carey Morewedge
Amazing efficient and friendly customer service.
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January 2024 by mark cullen
the service was very efficient and friendly, and the car was in excellent condition; overall a very positive experience
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January 2024 by Jure M.
Very good car rental. Super friendly staff and everything went smoothly.
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December 2023 by Christian Waters
Great customer service
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November 2023 by K. Urs Grütter
Chose this agency because I had good experiences with Enterprise before and because it did have good reviews. Plus I needed to rent downtown (not airport) for various reasons. Five stars, as staff was very friendly and helpful. First problem was pickup time / parking. They directed me to a suitable parking lot nearby, so I could pick up the car during their business hours, park it a block over, and drive off the next morning before they opened.Upon returning the car, they even drove us to the nearby subway station, so we didn't have to drag our suitcases a quarter mile over the pavement.Else? Well - upon start the first morning, warning sign "coolant". Rather annoying when you plan to leave on your trip. After some research in the handbook, we located the coolant container and in fact, there was a bit of liquid missing - about a cup, which we replaced with water. Overall, we could have done without this kind of excitement. When we returned the car, the manager on duty was very concerned and promised a 5% rebate on our fees - but so far (one month later), this never happened. An according e-mail remained un-answered (for two weeks now).So? Yes, the average 4.4 as of writing this review is correct. Good and friendly service, ready to do a little more than just required, but don't believe everything they are saying...
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November 2023 by Emily
Good location and lovely staff!We rented the cheapest hatchback but were kindly upgraded to a Chevrolet Malibu for a week trip around Massachusetts from the enterprise in Cambridge.We only booked the car the night before but it was super easy.We had the car for 5 days and paid $722 including insurance and the $299 refundable security deposit. The deposit was returned into my bank account very quickly the next day.The return process was super easy and we could use the restroom upstairs.Shoutout to Jose and Max who were super kind and helpful to two clueless British girls!
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November 2023 by Yaning Zhang
This location in my opinion is one of the best I've ever worked with. I travel often for business and have worked with countless numbers of rental car locations. Max and his team at River St. in Cambridge is amongst the best in terms of quality customer service. Always efficient, considerate, and prompt which I appreciate. The team go out of their way to ensure customer satisfication. One example, I needed a short ride to a nearby location after returning my rental car but forgot to put in a drop-off service request in advance. Max, without a driver that day, gave me a ride so I didn't have to haul an uber. I come back here over and over again and highly recommend this team for car rental services.
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November 2023 by Steven Cohen
Jose Alva and Max Robbins have been great. I've been renting a car from Wednesday morning through Thursday afternoon for the last month and a half, and everything has gone perfectly. I've been delighted to work with them.
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October 2023 by Alecia Dayger
The Cambridge Enterprise location is my go-to whenever I rent a car. The staff is kind, helpful, and efficient (I’ve had the pleasure of working with Mercedes, Dean, Andrew, and José). I’ve only had positive experiences here and I truly hope the company recognizes how valuable the team is!
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October 2023 by Mike S.
I was only renting a car because my car had been hit by a drunk driver. Enterprise makes it so you have to use their EZ Pass transponder. I asked if I could use my own but it's literally secured to the windshield. They don't actually mention any of this at the desk. I had to ask and they kept the details vague on purpose. Months after returning the rental I get a bill for almost 5x the balance I had incurred using a couple of routine tolls. Enterprise sent me a bill asking for payment, and when I pushed back on why it was so high they gave me some vague explanation about having some third party service that charges an absolutely enormous markup at (again) SEVERAL TIMES the actual balance of the tolls. They then proceeded to just charge the money to my credit card without my authorization and have been playing nobody's home with my emails. This is the definition of a predatory company. Lining the fine print with indefensible fees and hiding behind the rental agreement all while you're in a vulnerable spot. Everybody is running a grift and Enterprise is no different.
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October 2023 by kim adkins
Outstanding service and everyone was helpful,professional and friendly. Very quick service also. Special thanks to Jovi, Alex, max, Dean and Jose. I’ll be back because of these wonderful people!
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September 2023 by Kong
I planned to rent a medium SUV for a week, but I was informed it was not available to drive to Canada during picking up, The staff smoothly changed me to a Dodge Charger. Alex Muto and Jose A. are both great staff. I enjoyed the trip and thank you folks.
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September 2023 by Luca Ferrero
Second time using this location. One of the best car rental experiences. Easy to get in and out. Very nice and accommodating. Highly recommended.
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September 2023 by Maria Pires
I have used Enterprise Rentalfor many reasons throughout the years and have always been completely satisfied, including this past rental. I must say I received excellent service from Jovi, Max and Dean. They were all courteous and well aware of their job. Thank you, Maria H Pires
