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February 2024 by Rosario Caballero
My daughters just shipped a package to Austin TX and they needed assistance in packing, they received excellent support and assistance from the staff. Awesome job, thank you!!
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February 2024 by Thimal de Alwis
Harry was an absolutely phenomenal help and just an overall nice person. He helped me in a pinch today and I truly appreciate him for it
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February 2024 by Casey Keyes
The call system is automated and doesn’t work right. You cannot reach the store over the phone
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December 2023 by Davis Townsley
Harry who works here is an absolute gem. He is always very helpful and upbeat.
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December 2023 by Dawn Osborne
The guys at this location are truly awesome! We were visiting from Houston trying to ship some souvenirs and stuff we purchased while visiting, back home. They really went above and beyond to help us out and made the whole ordeal more about a wonderful customer experience and less about us trying to get a big box into and out of, a small car! lol! Walked away smiling!
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October 2023 by Adam Zakaria
I was blatantly lied to - instead of paying $9.75 for a box and bubble wrap I was deceived into paying $27.I was told a box to ship back my laptop was $20. The point was to get me to pay only $7 more for fragile packaging. When I tried to pack the laptop myself I was told the box will be $20 plus the cost of the bubble wrap so I might as well let them do it. Next time I’ll double check online or find the box myself (it was $4.75).
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October 2023 by Eileen Ayala
Terrible picking up packages and customer service. Drove by the house twice and left my package outside.
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September 2023 by James Hogan
Incredible staff that goes above and beyond to help. I needed to ship two large bags and the staff helped me print my labels and ensure the bags were secure and ready to ship.
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August 2023 by L Mondavi
Great service and very efficient; Clifford was a great help with sending a return package
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June 2023 by Mark McMillin
Store does not keep up-to-date hours listed (as of 6/8/23)
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May 2023 by Ben Pearre
I'm usually not impressed with FedEx, but this shop is the exception. They explain how to do self-serve, they try to move people through the line efficiently (keeping an eye on the whole line so that people who just need quick service or a question answered get squeezed in between people with more complex needs), they really know the systems they have to use... Especially the person who is usually working the counter when I show up. I can't remember his name, but he's always perfectly balancing efficiency, helpfulness, and friendliness.
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April 2023 by Frank Gillett
April 14, 2023 shipping via FedEx home delivery.Harry and Scott were very helpful yesterday when I stopped by to ask for advice and how to bring in ten packages for FedEx home delivery across the country. Today When I showed up with my giant 10 boxes for my son moving to California, the team was very helpful in providing a trolley, helping apply the labels to the packages, and just maneuvering the boxes around the office.
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March 2023 by Celeste Haselton
New manager Ray is super nice and efficient. Great Fedex, go here.
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March 2023 by Jen Nguyen
I had a great experience printing postcards here! I submitted a print job online that the online order computer estimated would be done that same day. After submitting, I promptly got a phone call from someone at the store. Harry let me know that the card printer was down and getting fixed, but that it might be another day or two before they could finish my order at the Tech Sq location. He suggested some options I had if it was not OK with that. I wasn't in a rush though, so kept my order at their location. The next morning, he called me to let me know that the printer was fixed and while preparing my order, he noticed that the images I provided were a little bigger than the size I had picked, so they'd print different than I had thought. He talked me through his solution, which was great, and I really do think it turned out for the better now that I've gotten to pick up the prints. Thanks Harry! You're the best!
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January 2023 by L A.
Incredibly slow service and understaffed. The staff who do work are inefficient and do not follow the protocols I've experienced at other FedEx's-here's to looking at you Tony.
