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November 2023 by matthew Budd
Service excellent,staff pleasant and competent. The pretesting procedures were a bit disorganized. I am sympathetic to learning curve so no problem. Each procedure should be described including the sought after purpose.Eye health tips would be an improvement as tests and exam being done.
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November 2023 by J Rich
Great attention to detail and customer. Excellent eye exam Responded to every question and concern. Has the latest machines for testing. Great assistance choosing glasses with current fashion choices, and. straightforward information about costs. Can be relatively more expensive, but very accurate, made on the premises, and they will fix it to make it exactly right. It’s important to get the right prescription and fitting, especially for progressives. They were recommended by my eye doctor about two decades ago, and I’ve been going there ever since. Easy parking in the back.
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October 2023 by Frank Matarese
We have been using Dr. Klaahsen and General Optical for years, always great service and extremely helpful.
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October 2023 by Jason Vazquez-Li
I've been going here for years. Super friendly staff and great care :)
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September 2023 by Julia
Dr. Klaahsen and her team are so kind and efficient. I was a local patient but now live 3 hours away and always look forward to my annual appointments here. Everyone in the office is incredibly kind and genuinely cares about the patients. Dr. Klaahsen always takes her time to explain what she's doing as well as listen to any concerns and always makes sure that I am heard. I have been telling all my local friends about this office and I truly cannot recommend them enough - they are a dream team!
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August 2023 by Min Ho Kim
Dr. Klaahsen and her friendly staff provide excellent care and are a truly wonderful group. I walked out of their practice with a big smile. I can’t wait to come back next year. Thank you so much for a fantastic first visit!
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August 2023 by Bella Wang
I’ve been only once to get a contact lens prescription. I also got OK lens referral from them. I really liked my experience as they were friendly and efficient. I also felt they took health and safety precautions. Highly recommend!
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June 2023 by Joseph M.
Came in off street w recommendations. Cold front desk person (maybe Carlie?) walked me through w/out smiling or face to face. Took my insurance card and explained in some esoteric way how it works here. '20% discount which I wd need to retrieve by reimbursements through my insurance co. I said, I'm sorry, Im an educated man but understood nothing of what u just explained.' She was not happy.Made the appt for 3 weeks out and on way home looked at these Yelp reviews. 50% had my experience! I have an appt w LensCrafters tomorrow. BTW, regarding the excellence of the doctor? If u want a cake from a delicious bakery, but get a j*** on the phone when ordering, u'll go to someplace less elite but more friendly and welcoming. Doctor, if ur the owner, take note and charge. Im driving 30 minutes tomorrow while ur office is a 2 minute walk from my house on Mass Ave.!
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May 2023 by Keith M Marzilli Ericson
Dr. Klaahsen is fabulous! Friendly, professional, up to date. I highly recommend.
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February 2023 by Michael N.
I broke my glasses recently and bought exact new frames on the internet since I had the model number. I went without an appointment to see about getting the old lenses put into new frames. They couldn't have been more helpful, honest about the risks and fast. An excellent job--minor to them but very important to me. I was very pleased with the speed (I waited) and care they took in such a simple thing. They really couldn't have been nicer, and did a great job with zero fuss... nice for a surprise Friday afternoon walk-in. Ten minutes, in and out. Very positive experience.
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January 2023 by Jennifer Lounsbury
I always have a good experience here from start to finish. They get you in and out quickly with exactly what you need, and everyone is very friendly. Even though we’ve moved many times since I selected this location, I continue to come back because I can’t imagine going anywhere else.
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November 2022 by Bob Jamison
I have been coming to General Optical for 15+ years. My eye exams by Dr. Klausen are thorough and informative and my glasses prescription is always perfect. The staff, especially Diane, are experts at helping me choose a frame for my glasses, as well as sunglasses. There are many choices and Diane always helps me narrow them from "maybe, nice, to The One".Can't say enough about the friendly, helpful, and professional customer service. Go here for your optical needs! You will not be disappointed.
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October 2022 by Justin Gallo
Have been going to General Optical for years. Great doctor that explains everything she’s looking for and the people who work in the shop have always been quick to help me when needing to have repairs and adjustments made.
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September 2022 by Scott Williams
I’ve been to A LOT of eye doctors over the years and Dr. Klaahsen Is by far my favorite. She’s honest and straightforward all while listening and really caring about your concerns. The office is nice and the staff are always super friendly and helpful. Happy to have found them.
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August 2022 by JG DeBiasio
Two employees very helpful in getting my prescription glasses repaired after I badly damaged the frames.Free parking in rear of building for customers. Lovely shop.