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February 2024 by Paul H.
I had to read some of the 1 star reviews, because I have NEVER had a one star episode with HUECU in my 25 year history with them. I find them to be accessible, polite, helpful, considerate, and have helped me when no other institutions would. I am not saying they are perfect, or their first attempts at online banking were without limitations, but in comparison to alternatives like BofA or Citibank, I can actually talk to a person in under 5 minutes. That alone gets them 3 stars every time because I am in California. Thank the universe for HUECU! I'm so happy to have them in my corner!
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February 2024 by Jerald C.
HUECU is terrific at most things. The staff is friendly and basic services are competitive. My one problem is that I am unable to electronically transfer funds out of my Cambridge-based account to my other bank. I have reported the problem and had no resolution in 5--going on 6--weeks. They have the ticket in the system requesting resolution of the problem, but NO ONE HAS. :-(
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November 2023 by Lynda G.
I have been a member for more than 20 years. HUECU is the best. The officers and staff are efficient & very knowledgeable. I always get my questions answered & info requested immediately. They have good cd rate specials. I trust HUECU and recommend them without hesitation.
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November 2023 by Harry Bastermajian
Great bank. I have multiple products with them. Always friendly and helpful customer service. Good app.
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October 2023 by Tom O
HUECU provides the highest guest services my family has ever encountered. Having been members for over 15 years, the Credit Union continues to provide exceptional services with every transaction. Numerous loans procured through the years, guidance on other financial options, and infinite daily regular banking transactions have been provided seamlessly and with the greatest interest in our satisfaction. Our children are now members as well, and we plan to always be satisfied members for life. Thank you HUECU for all you do!
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September 2023 by Anupam Goyal, Ph.D.
Harvard University Employees Credit Union (HUECU) provides exceptional service! I primarily use it for "Harvard Alumni Card" credit card! I find the phone support and support via messaging to be prompt and greatly helpful. I use two apps - HUECU main app and also the app specifically for "Harvard Alumni Card". Both apps have excellent user interface. Only improvement I see is that the credit card transactions sometimes lag in showing in the apps.I like the cash rewards redemption of the credit card. I charge all my expenses (except rent and two utilities) to the credit card. I get a year-end summary by mail, classifying my charges in categories, which I greatly like. It would be helpful to have it in PDF form also.Overall, I find the credit card to be enormously useful for my every day purchases and auto-pay deductions. I think it will benefit people to apply for and use this credit card.Thank you for reading this review!
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September 2023 by Anupam G.
Harvard University Employees Credit Union (HUECU) provides exceptional service! I primarily use it for "Harvard Alumni Card" credit card! I find the phone support and support via messaging to be prompt and greatly helpful. I use two apps - HUECU main app and also the app specifically for "Harvard Alumni Card". Both apps have excellent user interface. Only improvement I see is that the credit card transactions sometimes lag in showing in the apps. I like the cash rewards redemption of the credit card. I charge all my expenses (except rent and two utilities) to the credit card. I get a year-end summary by mail, classifying my charges in categories, which I greatly like. It would be helpful to have it in PDF form also. Overall, I find the credit card to be enormously useful for my every day purchases and auto-pay deductions. I think it will benefit people to apply for and use this credit card. Thank you for reading this review!
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September 2023 by Anupam G
Harvard University Employees Credit Union (HUECU) provides exceptional service! I primarily use it for "Harvard Alumni Card" credit card! I find the phone support and support via messaging to be prompt and greatly helpful. I use two apps - HUECU main app and also the app specifically for "Harvard Alumni Card". Both apps have excellent user interface. Only improvement I see is that the credit card transactions sometimes lag in showing in the apps.I like the cash rewards redemption of the credit card. I charge all my expenses (except rent and two utilities) to the credit card. I get a year-end summary by mail, classifying my charges in categories, which I greatly like. It would be helpful to have it in PDF form also.Overall, I find the credit card to be enormously useful for my every day purchases and auto-pay deductions. I think it will benefit people to apply for and use this credit card.Thank you for reading this review!
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September 2023 by Felix Müller
Perfect place for international students at Harvard to open an account, you can even do it from overseas which is rare.Also, their customer service in person is excellent, they are very friendly and helpful!
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September 2023 by Marcellina Mian
A consistently professional & reliable banking experience, including mobile check deposit & bill payment by check to distant creditors.
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August 2023 by Sam Koenig
They don’t respond to emails, are incredibly slow at processing loan applications and documents, and are generally an unpleasant hassle to work with. I highly recommend choosing another loan provider — the marginally better rates they offer are not worth the time or headache.
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August 2023 by Nick Benik
ABSOLUTELY THE WORST! You need to do all your banking in person because their app locks you out of your account on the 2nd incorrect password attempt and then the reset password option does not work.
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July 2023 by Andrew Frishman
Hey HEY! Harvard University Employees Credit Union (HUECU) - has been great for me, and my family. Checking, savings, mortgage and a variety of other banking services including a very easy and effective set of on-line banking I'm a BIG fan - HIGHLY recommend!
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July 2023 by Andrew F.
Hey HEY! Harvard University Employees Credit Union (HUECU) - has been great for me, and my family. Checking, savings, mortgage and a variety of other banking services including a very easy and effective set of on-line banking I'm a BIG fan - HIGHLY recommend!
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July 2023 by Andrew F
Hey HEY! Harvard University Employees Credit Union (HUECU) - has been great for me, and my family. Checking, savings, mortgage and a variety of other banking services including a very easy and effective set of on-line banking I'm a BIG fan - HIGHLY recommend!
