-
June 2023 by Katherine Suarez
I set an appointment today to talk to someone about a letter I received from the IRS. I made at least 2 other appointments at other H&R Block locations that were by-appointment only and no one was there. I was told by phone that at least one of the locations was now permanently closed. I received no notifications by email or text about this.I set up a call today at the Cambridge location and the person I was supposed to have an appointment with didn't show up on the Google Meet. When I called the office, I was told they were in a meeting. The person who answered the phone was very unprofessional and hung up on me when I tried to set up an in-person meeting at their location. She assured me I would get a call back from the person I had an appointment with. I received no call. This is unacceptable. Please do better.
-
May 2023 by Alexander Smith
Terrible experience. We started working with Phil Olenick at 1910 Massachusetts Ave. Gave him all of our info, but he disappeared and never filed our taxes, leaving us with a big penalty for not filing on time. Filed complaints twice with H&R Block, but both times, they later said they had no record of our complaints. Huge hassle and expense and still not resolved. I can't believe this is how they treat customers.
-
May 2023 by Rhett Nichols
I love the person I go to here for tax questions but I am having a trouble making an appointment this year because no one answers the phone. I have been calling for weeks.
-
April 2023 by Enryka Christopher
I had an absolutely awful experience with them. I thought it would be easier to have someone else do my taxes this year instead of trying to do them myself. It turned out to be even more stressful. The online portal apparently glitched and didn't even process any of the documents i submitted. When I called customer service they were incredibly unhelpful and kept passing me to different departments, saying they couldn't help me, gave me conflicting advice, and then told me that I would be at fault for any tax issues that resulted from their broken system. I finally was told to just go in person, which I had to do the night before I needed to leave for a trip. I was told that I could just drop off my paperwork quickly and follow up via phone. I was sent an appointment time, but the business didn't follow the appointments. I ended up waiting close to two hours just to "drop off" my tax documents.
-
April 2023 by Katz Karr
Filed tax returns ~4 weeks ago with the added tax pro help with Deanna Silvas and they didn't get back to us for almost a month despite our numerous attempts to reach them or didn't do a single thing for our tax returns. Finally get a message saying they were out of office..in the tax season..AFTER they took our case in and charged us and then went AWOL again. Called the headquarters and got transferred to Shakir Khalifa who was supposed to call us at 2 pm. Received no calls by him and when we finally called, he acted like he had no clue what was going on. He had no idea what he was talking about, very unprofessional, didn't know how to do a simple thing online and extremely difficult to communicate with due to his lack of attention (why do you have to say your driver's license number six times for somebody to get it right??). He kept making us think that he had already done everything on his end, and wanted to charge us again and more this time???!!?! And the payment department said we could skip that option since it was their fault, but when we couldn't, we requested to connect with a tier-2 person to discuss about this, who hung up on us while we were explaining the situation in the most cordial way possible? Ended up wasting the whole Sunday afternoon close to 4 hours on the phone and getting frustrated witless. Decided to request a refund and go elsewhere. Please don't get any of these people if you want your taxes to be done correctly and on time! Avoid at all costs. Worst experience ever!
-
April 2023 by Kabir Bharti
First they rescheduled my appointment for a later time in the evening. I reached there for my appointment at 5 45 pm atleast ten minutes before. No one on the front desk. Staff there did not ask my appointment time but asked some other people who had later appointments or they already knew them. I left after wasting 45 minutes. I have had great experiences before with other block offices while filing for previous years but definitely would not recommend this particular location.
-
April 2023 by Rachel Kushner
Muntasir is a lovely and very helpful man. I really appreciated the individual care and patience he had with me, as I came in underprepared for my appointment on the first day!
-
April 2023 by Salvador Gomez
I'm so glad we approached H&R Block to understand our tax situations and fulfill our needs regarding tax return. The agent was outstanding and very knowledgable, super helpful and attentive.
-
July 2022 by Sade
Lady at front desk is rude. Peter was great. I had prior years I asked him to do avd he has.
-
June 2022 by Lily N.
Absolute nightmare to work with!! Extremely poor communication, will not inform you about next steps to move your tax prep along, and will surprise you with large bill. Do not get your taxes done here!
-
May 2022 by Joe Conte
Amy was great definitely recommend to all my friends and family . I had a stroke and have aphesia and she was very understanding .
-
May 2022 by Dr. Enas Abdalla
First, I want to thank Amy D Preuss. She was extremely helpful and knowledgeable about my tax situation. I appreciate her efforts and I recommend her and this H&R Block for anyone looking to file taxes especially NR tax returns.
-
May 2022 by Brianna Ruiz
I got my taxes done, and paid $145 for the services. I remember when it was only $99. Okay fine I paid. I got notice that they needed another form which was never provided to me via mail. I thought I had all that I needed. Then I get an email saying that I need to pay another fee for them to fix my tax refund. I already paid $145 for maybe 30 minutes of work, and now I have to pay an extra fee because of something that was out of my control. I was never sent the form in the mail so I had to log into an account I haven’t logged into over 2 years and find the form they needed. Not my fault and I shouldn’t be penalized. I will not be going back to HR block ever again. Don’t waste your time going here. Use turbo tax or any other tax agent.
-
May 2022 by Marc Occil
I have been going to h&r Block for 7 years off and on. The overall experience has never been negative. Dealing with tax preparation tends to be a "it is what it is" type of situation. That is, it was. Until the experience I had with this year's tax preparer. It was SO UNPROFESSIONAL, it could almost be viewed on a level of being impressive. The moment was only rivaled by The h&r block agents complete lack of awareness of his constant bombastic statements.His condescension, impatience and constant exasperated tone, was ever present throughout the entire ordeal. Completely unnecessary explanations of rudimentary concepts, like how to sign your name on a line, was completely unnecessary. As was the tone of surprise to my college education or the following, openly spoken statement of "I I guess there's no need to check the box for federal drug charges" after that realization. Within clear air shot of other clients having their taxes done by other agents.The only positive to come out of this is now my first hand association with an example of negative brand recognition. Because this traumatic experience is now permanently linked with the name HR Block in my mind. Not the many years experience prior. This, one, HIGHLY NEGATIVE experience.
-
May 2022 by Natali Zucconi
My tax professional, Richard Hall, always goes above and beyond and drives my continual customer loyalty. He makes the experience painless and always provides great advice.
